Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5mcr9z

100% On-site - Col. Providencia.

Shift: night.

Advanced conversational English is required.

IT Helpdesk Analyst

Description:

This position will support IT operations for a major media/entertainment company. This position will be long-term and is a 100% on-site opportunity.

Experience:

1–3 years

Enterprise experience preferable (experience supporting larger organizations)

Help desk/call center experience (must have)

Great customer service / phone skills

New device setups or refresh

Providing troubleshooting for Windows and macOS, and network connectivity issues

Dell and Mac hardware

Troubleshooting Level 1 and Level 2 issues

Experience supporting and administering VPN connections for remote users

User and group management in Active Directory environments

Mandatory experience with ServiceNow for ticketing and incident management

Skills Required:

OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & macOS





Networking – basic to advanced TCP/IP troubleshooting, connecting machines to network

Experience performing device setup and imaging

Working directly with end users to configure their laptops to preferred settings

Application Support – O365 suite (Outlook, Teams, Word, Excel), Adobe

Troubleshooting Level 1 and Level 2 support issues

Familiarity with VPN clients and remote connectivity tools

Experience with Active Directory for password resets, group policy, and permissions

Indispensable: Hands-on experience with ServiceNow or similar ITSM platforms

Sueldo: $22,000.00 al mes

Pregunta(s) de postulación:

- ¿Qué nivel de inglés dominas?
- ¿Cuánto tiempo de experiencia tienes con Service Now?

Lugar de trabajo: Empleo presencial

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5mcr9z

📌 IT Help Desk Analyst (Eulogio Parra)
🏢 S8
📍 Eulogio Parra