**Classification**: Prestador de Servicios (Independent Contractor)
**Location**: Remote
**Department**: Portfolio Servicing & Collections
**Supervisor**: Manager of Portfolio Operations
**Company Description**
Rockpoint Legal Funding, founded in 2015, is a leading West Coast provider of non-recourse pre
- and post-settlement funding to plaintiffs and cost advances to plaintiffs’ attorneys. Committed to easing plaintiffs’ financial stress during litigation, Rockpoint is well-capitalized and has achieved consistent quarter-over-quarter growth since its inception. It is the only funding company endorsed by the Consumer Association of California (CAOC), the statewide consumer attorney association.
**Position Description**
We’re seeking a **detail-oriented**, proactive, and resourceful individual to join our Servicing and Collections team as a Legal Escalations Specialist. This role focuses on managing delinquent accounts and handling the escalation process directly with law firms in hopes of avoiding collections litigation. Some cases must inevitably go to collections litigation; this person would identify these cases and oversee the process.
**Responsibilities**
- Handle accounts that need escalation before sending to collections agencies or attorneys
- Draft and send legal demand letters and escalation notices
- Call customers to understand why accounts are past due and work toward a resolution
- Set up payment plans or push for full payment when possible
- Find updated contact info using skip-tracing tools and databases
- Review accounts and supporting documents to prepare for possible legal action
- Work with internal teams to move accounts through the escalation process
- Prioritize accounts based on urgency and balance
- Follow company procedures and compliance requirements
**Qualifications**
Required Qualifications:
- Reliable laptop with 16GB+ RAM
- High-speed internet (60 Mbps or higher)
- C1-C2 English proficiency
- **STRONG ATTENTION TO DETAIL**:
- Ability to handle high-volume accounts and prioritized workload without sacrificing ATTENTION TO DETAIL.
Preferred Qualifications:
- A dedicated and quiet workspace
- Second monitor and noise-canceling headphones
- Licensed attorney in Mexico
- Experience in B2B collections, ideally with a U.S. company
- Experience drafting legal letters or formal notices
- Prior experience with skip tracing tools and legal databases (Lexis Nexis or Similar)
- Familiarity with US Court Dockets
- Understanding of the US litigation process in the personal injury space
- Strong communication and negotiation skills
- Prior experience working in Personal Injury
Other Qualifications:
- Adaptable and able to adapt to changing priorities
- Ability to work independently and make sound decisions
**Rockpoint’s Core Values**
Be Efficient
Be Collaborative
Be Accountable
Be Ethical, Always
Be Caring
& Have Fun!
**Continued Opportunities**
Opportunities for career growth are bountiful. We encourage Rockers to learn and grow.
**Compensation**
$9 to $11.50 USD per hour; DOE
**Benefits**
Paid Time Off
**HOW TO APPLY**
Please submit a current resume and optional cover letter.
Please be prepared to submit references upon issuance of an offer of employment.
Pay: $158.00 - $200.00 per hour
Expected hours: 40 per week
Application Question(s):
- Do you possess a laptop with at least 16GB of RAM?
- Do you have C1-C2 English Proficiency?
- Do you have an understanding of the US Litigation process in the personal injury space?
- This role has a strong need for strong attention to detail. Do you consider yourself to be well beyond average with regard to attention to detail?
Work Location: Remote
Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5ffsgq