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576877

Ciudad de Mexico, MX

Associate Support Analyst

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of integral logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Job Purpose

Operating under guidance from their manager/team lead, this role will be responsible for the development/delivery of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/ solutions/architecture in order to contribute to a first class IT Management Service for our operations.

Key Accountabilities

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1

Perform tasks for the CoE’s and Cluster IT project/portfolio management oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Has an understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.

2

Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations; contributes to overall work effort by defining project requirements, performing feasibility and needs/impact assessments, completing project specifications

3





Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems

4

Writes functional requirements, develops test plans, and works with production issues; Follows project and software development methodologies and processes and may assist in aligning the process with project needs

5

Supports single business/technical applications. (R&M; run & maintain activities)

6

May be involved in the installation and tuning of modifications, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop necessary “work arounds”

7

Understands compliance and regulatory rules, ensures compliance as directed by manager

8

May provide on-call support for assigned functional areas on a limited basis

9

Ability to accommodate flexible work schedules to meet support levels for globally deployed applications

10

With direct supervision, able to complete daily activities related to prioritization and expected delivery

11

Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance

12

Ability to learn and comprehend complex tools and systems

13

Participate in tuning, monitoring, and testing of applications

Key Working Relationships

IT CoE management
Cluster IT management
Customer Leadership teams, IT, and Operations
Vendor Partners
Cluster IT teams

Regular communications with cross-functional teams to ensure customer and CEVA are receiving excellent service. Consistent communication with IT teams to ensure delivery of projects, enhancements and service for customer implementations and support activities.

Knowledge, Experience & Skills

Essential

Desirable

Education & Qualifications





Educated to degree level
Desirable: University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry.

ITIL Foundation
Technology/domain-driven

Experience

0-5 years of technical experience
Experience in implementation and delivery of services or projects

Experience in relevant technical or business work area

Specialist Knowledge & Skills

Knowledge in functional domain or technology
Good level of numeracy
Good analytical and problem solving skills
Working knowledge of Microsoft Office Suite

Technology/domain-driven
Code of Business Conduct
Cultural Awareness

Interpersonal & Communication Skills

Ability to work on own initiative
Ability to prioritize activities based on defined guidelines
Good team working skills
Good oral and written communication skills
Working knowledge of written and spoken English

Specific Technical Skills

Java/JSP/Python (Familiarity Java)
Kibana/OpenSearch Log Analysis
Cassandra/Elassandra (Familiarity of CQL Query)
Postgres (Familiarity of CQL Query)
Grafana (Familiarity of dashboard)

Knowledge of Kubernetes Fundamentals
Knowledge of POD Management
Knowledge of Dead Letter Queue (DLQ) Management
Knowledge of SharePoint
Knowledge of Ticket/Problem Management Tools

e.g. ServiceNow/Remedy/OTRS/etc

Technical Documentation writer

Other Information

Required to provide on-call support

Required to work in shift rotation (including night shift)

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili

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📌 Associate Support Analyst (Ciudad de México)
🏢 CEVALogistics
📍 Ciudad de México