Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54erb9

**Role & Responsibilities**
- Managing Spanish as well as English Language (voice and non
- voice) support along with

translations of documents.
- Facilitation of smooth service delivery of all HR processes and ensuring process

compliance is achieved.

any other line of communication. Track incoming employee queries and resolve them

within the SLA.
- Follow communication “scripts” when handling different business scenarios.
- Performing transactions on client HRIS systems or any other platform.
- Following Quality processes thoroughly - checklists, Standards etc.
- Build sustainable relationships and engage with customers to enhance overall customer

experience.
- Perform and document the root cause analysis to resolve escalated issues and

implement appropriate action plans.
- Manage multiple projects and deadlines while maintaining high-quality work.
- Extending support where language expertise is required across organizations.

**Qualification & Skills**:

- Verbal communication (Must know English & Spanish)
- University/college degree




- Calling Etiquettes
- Good comprehension skills
- Time-management skills
- Client Centric (Customer service oriented)
- Eye for details
- Professionalism
- MS office
- Analytical skills

**Location & Shift Availability**
- Puebla
- Work from Office (Monday to Friday)

**Office Address**: Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte. 3515-Piso 5, La

Providencia, 72400 Heroica Puebla de Zaragoza, Pue., México.

**Shift Availability**
- 7:00 AM to 4.00 PM or 8:00 AM to 5:00 PM

**Job Types**: Full-time, Permanent

Pay: $9,100.00 per month

Ability to commute/relocate:

- Puebla, Pue.: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of work experience you have?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Spanish (required)

**Location**:

- Puebla, Pue. (required)

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/54erb9

📌 Human Resource Executive (Heroica Puebla de Zaragoza)
🏢 NEEYAMO ENTERPRISE SOLUTIONS
📍 Heroica Puebla de Zaragoza