ABOUT DYLN INSPIRED
DYLN is bridging the gap between wellness and convenience with our eco-friendly alkaline water bottles. We believe that living water is the foundation for healthy bodies, conscious minds, and inspired lives—and that you should be able to make it everywhere you go.
For yoga enthusiasts, athletes, and health-seekers alike, DYLN Inspired strives to energize your life all while reducing plastic waste. Our goal is to preserve the environment while expanding awareness, one bottle at a time.
We are seeking a highly motivated Community Success Representative who is ambitious and has the desire ensure DYLN's customers have the best user experience.
This position will be responsible in contributing to our customer relations and online sales channels. The position requires a high-energy, self-motivated, organized, energetic, and creative team player with previous sales or customer experience.
- Be the voice of our company and brand
- Review and enthusiastically respond to customer concerns via social media, our help desk, email, live chat, and over the phone
- Ensure customer's data is accurate and up-to-date across all platforms
- Educate customers on our product line, product use & care, and on the brand
- Develop and grow our customer support knowledge base and internal agent knowledge base
- Responsible for resolving a variety of customer issues including order changes, sales, check out assistance, technical issues, and service requests.
- Strong verbal and written communication skills, including ability to write professional e-mails
- Fluent in English and Spanish
- Excellent computer skills including typing speed of at least 40 WPM
- Fast learner and able to adapt to new tasks
- Self-starter and responsible
- Passionate about helping our customers
- Delivers tasks and projects on time and is self-managed
- Eagerness to learn new tech and app systems and protocols
- Intuitive, adaptive, and creative thought process to solve problems and improve efficiency
- Health, fitness and wellness enthusiast
WHAT WE OFFER
- This role is a full-time position based in Tijuana
- Be part of a fast-growing company that nurtures the entrepreneurial nature and start-up culture and always encourages everyone to be themselves and be creative
- Work with a global team of a multi-talented group of marketers, salespeople, developers, and suppliers
Please submit your resume/CV in English for our Community Success role, thank you!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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