HN198 Team Lead, Bilingual Customer Advocate - City

HN198 Team Lead, Bilingual Customer Advocate - City

09 sep
|
Empresa líder
|
Distrito Federal

09 sep

Empresa líder

Distrito Federal

As a Lead Bilingual Customer Advocate, Claims & Risk, youll be part of a team of professionals dedicated to keeping our customers connected. Leading by example and taking an hybrid position within the company. Guiding the Customer Representatives but also jumping into the job when required.Youll receive escalation caom customers claims and risk management providing the answers they need on everythiom legal, system, organization claiom domestic and rnal customer of AT&T.Roles and Responsibilities:1) Handles telephone customer contacts concerning claims.2) Handles high volume of detailed paper work such as damage reports, calders, claims bills, investigative data given bythe Claims Investigators, data necessar statistical report to supervisor,

monthly reports, vouchers and office logs reflectingstatus of claim, i.e.,open/closed collection matters.3) Maintailes of damage done by particular contractors/individuals and other statistical data.4) Posts payments, computes and quotes balance to public.5) Prepares and mails checr settlement.6) Wears a headset.7) Receives instructions/assignmenom a number of management employees.8) Works on a job with much emphasis on accuracy and timeliness.9) Works independently with supervisory guidance. Lead skill to coach, lead, guide and explain to customer representatives about the system and resolution queriom the customers. Ability to deal with a variety of customers. Ability to explain and sustain different charges on bills. Ability to create a sense of urgency on our customers to help them get current on their accounts. Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment optior our customers. take notes and create rapport with customers at the same time Build relationships with the clients Resolve the customers issue while on the phone to completion Listen and respond on the phone while receiving back-to-back calls throughout your entire shift. Need to be creative and innovativeKey Competencies and Skills:1.Leadership Skill2. Positive Service Orientation3.Effective Communication & Responsiveness4.Negotiating and Overcoming Objectives5.Knowledge of Computers & Technology6.Following Policies & Procedures7.Problem Solving & Learning OrientationEducation and Qualifications:Qualified candidate profile: Leadership Academy completed. Advanced Conversational English proficiency to communicate effectively Experience using a personal computer and Microsoft Office products is a must High school completion or one year of customer service, billing or collections experience preferred Previous work in billing, collections or similar roles is an advantage.Additional Information:Job Offer will be determined according to each candidate´s experience, tenure and skills. It may be differeom current employees occupying same position. Requiremenr internal candidates: BPS resulr the past 6 months Perfect Attendance Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance No Limited Rate on the last Appraisal results No COBC / Integrity issues in the last 12 months At least 6 months in current position Not to be currently applyir any other position

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https://www.kitempleo.com.mx/empleo/9159485/hn198-team-lead-bilingual-customer-advocate-city-distrito-federal/?utm_source=html

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