OA-008 | Sr. System Specialist Store Networks

OA-008 | Sr. System Specialist Store Networks

07 ago
|
AutoZone
|
Monterrey

07 ago

AutoZone

Monterrey

Monterrey, N. L.

Job Title: Sr. System Specialist Store Networks

Department: Finance

Supervisor's Title: IT Manager


Position Purpose

Provides technical support for AutoZone MX Stores, RO, DC's and MEXCAT . Troubleshooting problems with store network hardware including Cisco Routers, Switches and Telephones. Monitor service dispatches and controlling expense. Assist in developing KPI’s for support service levels and ensuring they are met. Documents and adheres to standard processes and procedures. Provides technical assistance as needed. Provides technical support for AutoZone Stores.


Primary Accountabilities

- Responds to , Troubleshoot hardware, software,

on networking and comunnications problems remotly or through discussions with users over the phone. Including Cisco, Nortel ,Avaya equipment ( Stores, RO's , DC's and Mexcat )

- Work with dispatch technitian to torubleshoot and validates services working according to our needs

- Work and trubleshoot with carriers services reported

- Document processes and procedures. Develops work knowledge.


Education & Experience


Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.


Area of Study: Computer Science, Networking and Communications

Years of Experience: Three to five years.

Type of Experience:

- Current or recently expired Cisco CCNP Collaboration Certification & Routing and Switching or equivalent 5 plus years of experience

- At least 3 years of experience with configuration of the following: Cisco Call Manager (CUCM) v8.x and above. Cisco Unity Connections (CUC) Cisco Call Manager Express (CME) Cisco SRST Cisco ISR Gen1-3 Routers Cisco Unified Border Controller and SIP Trunking Cisco Jabber, Collaboration Edge, Cisco VCS-C and VCS-E

- Knowledge of VOIP and the SIP protocol

- Experience with analog phone lines

- Ability to manage medium-sized LANs with multiple switches, supporting VLANs, trunking and spanning tree .

- Managing routing protocols , statics and dinamics routes, redundancy links with service providers.Understanding of the characteristics, functions, and components of a WAN, such as E1, DSL, 4G, etc

- Understanding of the OSI model, specifically layer 1, 2, and 3.


Special Certifications or Technical Skills:

- Knowledge of MS Office.

- Technical skills may include experience with one or more of: UNIX, Linux, Windows, Java, MS SQL, C, C++, Informix, Oracle, PostgreSQLOracle, PostgreSQL, PostgreSQL, data analysis, computer operations, or customer service..

- technical expertise in multiple technical areas.

Other/Preferred:


- Knowledge of MS Office.

- Technical skills may include experience with one or more of: UNIX, Linux, Windows, Java, MS SQL, C, C++, Informix, Oracle, PostgreSQLOracle, PostgreSQL, PostgreSQL, data analysis, computer operations, or customer service..

technical expertise in multiple technical areas.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/8520301/oa-008-system-specialist-store-networks-monterrey/?utm_source=html

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