WE’RE HIRING | JUNIOR TECHNICAL SUPPORT ANALYST

SALARY: $20,000–$25,000 MXN GROSS PER MONTH + SUPERIOR BENEFITS

100% REMOTE – MEXICO

Must be based in Mexico and legally authorized to work in Mexico.

FLUENT / ADvANCED ENGLISH IS MANDATORY

WEEKEND SHIFT REQUIRED: SATURDAY & SUNDAY + 3 WEEKDAYS

Two days off during the week.

About the opportunity

Are you a recent graduate or a junior IT professional looking to build your career in technology?

We are looking for a Junior Technical Support Analyst to join an international technology team, providing technical assistance and troubleshooting for a complex technology product.

This is an excellent opportunity for someone with a background in IT, Computer Systems, Networking or Cybersecurity who wants to develop technical expertise and grow professionally.

You don’t need years of experience Strong technical fundamentals, problem-solving skills and fluent English are what matter most.

What will you do?

- Investigate and resolve technical support cases.
- Analyze system logs and technical evidence.
- Troubleshoot networking, operating system and application issues.
- Identify and document technical problems and solutions.




- Communicate directly with international customers in English.
- Coordinate technical escalations with Engineering and Tier 2/Tier 3 teams.
- Develop product knowledge and progressively handle more complex cases.

What are we looking for?

- Advanced / Fluent spoken and written English (mandatory).
- Currently residing in Mexico.
- Background or degree in Computer Systems, IT, Networking, Cybersecurity or a related technical field.
- Basic knowledge of networking (IP, DNS, ports and firewalls).
- Basic Linux / command-line knowledge.
- Understanding of system logs and troubleshooting.
- Basic SQL and database concepts.
- Familiarity with APIs or system integrations.
- Strong analytical and problem-solving skills.

Nice to have

- Internship or experience in IT Support, NOC, SOC or Help Desk.
- Exposure to cybersecurity or SIEM tools.
- SQL or API troubleshooting.
- Familiarity with ticketing systems and SLAs.
- $25,000 MXN gross monthly salary.
- 100% remote work within Mexico.
- International technology environment.
- Opportunity to develop technical skills and grow your career.

📌 Junior Technical Support Analyst (Estado de México)
🏢 Abril Barrientos Talento
📍 Estado de México