In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the NA region. We are looking for team members who enjoy managing HR administrative processes and have a strong interest in improving how HR delivers. A successful team member will be very detail oriented, possess a problem-solving mindset and a keeps interest in improving existing processes.

What can you expect as Sr. HR Ops Workforce Admin Analyst

- Maintains Employee Lifecycle Management processes within defined performance parameters by: Create documentation (SOPs) and maintain up to date, Run Audits regularly to ensure quality of process and Actively participates in continuous improvement projects.
- Provides support on complex and high-level transactions.
- Serves as escalation point to understand our internal customers questions and issues, advise them in a professional way and handle their queries in a timely manner via a CRM System.
- Actively participate in integral initiatives or intake projects.
- Provide input to the development of SAP Success Factors & ServiceNow enhancements to improve employee experience.




- Reviews and analyze Key Performance Indicators (KPIs) in order to review the operation.

Your profile as a Sr. HR Ops Workforce Admin Analyst

- Bachelors degree (or equivalent experience) with 4+ years of experience in Human Resources field
- Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese is a plus.
- Experience using SAP success factors and similar HCM system (People Soft, TRESS) and Experience with case management systems (e.g. ServiceNow)
- Experience understanding and meeting Key Performance Indicators (KPIs)
- Previous HR operations experience is a must.
- Passionate attention to detail while maintaining a high level of integrity and confidentially.
- Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handling multiple tasks and reacting quickly to problems and issues.
- Experience documenting business processes in a visual format as well as writing detailed business process documents for reference.

📌 Sr. HR Ops Workforce Admin Analyst (Monterrey)
🏢 Zf Group
📍 Monterrey