Logistics Operations Supervisor NORTAM

Ciudad De Mexico - Citi Insur Building, MEX

Air Freight Permanent contract Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3 PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. This is more than a job. It’sa journey on which you rise.

Job Purpose

To lead, supervise, and optimize Freight Forwarding operations across Ocean, Air, Import, and Export activities by managing Team Leaders and operational teams, ensuring service excellence, operational efficiency, customer satisfaction, compliance, and achievement of business KPIs while driving continuous improvement and fostering a high-performance culture within the Shared Service Center (SSC).

Key Responsibilities

1.



Supervise and lead Team Leaders and operational teams responsible for Ocean and Air Import & Export activities, ensuring operational performance and service quality standards are achieved.
2. Monitor operational KPIs, productivity, SLA compliance, shipment execution, and customer satisfaction metrics, implementing corrective actions when required.
3. Drive operational excellence by identifying process improvement opportunities, increasing efficiency, and standardizing best practices across teams.
4. Manage escalations related to shipment delays, operational risks, customer complaints, compliance issues, and service failures, ensuring timely resolution.
5. Ensure compliance with company SOPs, international trade regulations, customs requirements, and customer-specific operational procedures.
6. Collaborate with cross-functional stakeholders including Customer Service, Sales, Pricing, Finance, Compliance, and Leadership teams to align operational priorities and business objectives.
7. Support talent management activities including coaching, performance management, succession planning, onboarding, training, and employee development for Team Leaders and operational staff.
8. Lead workforce planning, resource allocation, operational capacity management, and change management initiatives to support business growth and operational stability.

Education & Qualifications

1.



Bachelor’s degree in:

- International Business
- International Trade
- Business Administration
- Transportation or related field

2. Strong knowledge of Freight Forwarding operations and international logistics processes.

3. English skills

- Advanced English proficiency (written and verbal).
- Ability to lead operational meetings, escalation discussions, and customer communications in English.
- Strong business writing skills for reporting, presentations, and executive communication.
- Ability to communicate effectively with general stakeholders, customers, and leadership teams.
- Strong understanding of freight forwarding terminology and international logistics communication.

Experience

1. 7 to 12 years of experience in Freight Forwarding operations.

2. Strong experience managing Ocean and Air Import & Export operations end-to-end.

3. Experience supervising Team Leaders and operational teams in a freight forwarding or SSC environment.

4. Experience managing operational KPIs, SLAs, productivity, and customer satisfaction metrics.

5. Experience handling operational escalations, customer service issues, and process improvement initiatives.

6. Experience working in fast-paced, multinational, and KPI-driven environments.

Special Knowledge & Skills

- Advanced knowledge of international freight forwarding operations and shipment lifecycle management.
- Expertise in Ocean and Air Import & Export operational processes.
- Strong understanding of customs compliance, trade regulations, and shipping documentation.
- Knowledge of Incoterms, carrier operations, and transportation managem

📌 Logistics Operations Supervisor Nortam (México)
🏢 CMA
📍 México