We are seeking a detail-oriented Business Analyst to support a dynamic business initiative focused on secure access management and process automation. This role will be responsible for gathering and documenting requirements, analyzing business processes, and facilitating stakeholder alignment to enable efficient, compliant, and scalable solutions.

The Business

Analyst will collaborate closely with engineering, product, and client teams to translate business needs into actionable specifications and support the delivery of enhancements to a centralized portal platform that manages user access, lifecycle events, and reporting.

The idóneo candidate has 4–7+ years of professional experience in business analysis, strong communication and documentation skills, and a background in access management, compliance, or enterprise SaaS environments. This position plays a key role in supporting our vision of streamlined lifecycle management and improved user experience through automation and centralized authorization.

Key Responsibilities

Requirements Gathering & Documentation

- Gather, document, and validate business and technical requirements for new features and enhancements.
- Analyze current processes and recommend improvements for workflow and lifecycle management.
- Maintain requirements traceability and ensure compliance with security standards.

Stakeholder Alignment & Communication

- Facilitate stakeholder workshops and ensure alignment across territories and teams.
- Communicate requirements, specifications, and project updates to technical and non-technical stakeholders.
- Support integrated review processes and compliance documentation.





Design Support & Testing

- Translate business needs into actionable specifications for development and testing.
- Support design discussions for portal platform enhancements and reporting capabilities.
- Collaborate with engineering and QA teams to ensure requirements are met and tested.

Reporting & Continuous Improvement

- Provide regular status updates to project management and participate in team meetings.
- Contribute to continuous improvement of business analysis processes, documentation standards, and automation opportunities.

Qualifications

- Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent practical experience).
- 4–7+ years of professional experience in business analysis roles, preferably in enterprise SaaS or access management environments.
- Demonstrated experience gathering and documenting requirements for complex business processes.
- Strong analytical, problem-solving, and communication skills.
- Experience with compliance, security, or access management projects is a plus.
- Proficiency in requirements management tools and documentation best practices.
- Ability to work independently and collaboratively in a nearshore delivery model.

Must Have Requirements

- Requirements gathering and documentation
- Stakeholder alignment and communication
- Experience with workflow or compliance projects
- Process analysis and improvement
- Collaboration with cross-functional teams

Nice to Have Requirements

- Experience supporting enterprise SaaS platforms
- Familiarity with business systems or portal platforms
- Knowledge of automation and reporting tools

📌 Business Analyst (México)
🏢 Tential Solutions
📍 México