Anderson Injury Lawyers is seeking a professional, personable, and detail-oriented Client Services Specialist to join our team. This position serves as a primary point of contact for our firm, responsible for handling all incoming phone calls, assisting existing clients, directing calls to the appropriate departments, and conducting initial intake interviews with potential new clients. The idóneo candidate will have excellent communication skills, a customer-service mindset, and the ability to manage a high volume of calls while maintaining professionalism, empathy, and accuracy.

Responsibilities

Client Communication & Call Handling

· Answer all incoming phone calls promptly, professionally, and courteously, including new client inquiries, existing client calls, and general firm inquiries.

· Accurately transfer calls to the appropriate attorney, department, or team member.

· Take detailed and accurate messages when the intended recipient is unavailable, ensuring timely communication and follow-up.

· Assist callers with general questions and provide appropriate information within the scope of the role.

· Deliver exceptional customer service while maintaining a friendly, patient, and empathetic demeanor.

· Effectively manage a high volume of incoming calls while prioritizing efficiency and accuracy.

New Client Intake & Case Evaluation

· Conduct initial intake interviews with potential clients to gather information regarding their personal injury cases.

· Gather relevant details about accidents, injuries, medical treatment, and potential liability.

· Accurately document all information obtained during intake interviews.

· Work closely with the legal team to provide comprehensive case summaries for evaluation.

· Provide general information about the personal injury process, timelines, and next steps.

Information Gathering & Documentation

· Collect and document essential client information,



including personal details, accident specifics, and available evidence.

· Ensure all intake records and call notes are accurate, complete, and organized.

· Maintain accurate client information in the firm’s case management system.

· Maintain confidentiality of all client and case-related information.

Appointment Scheduling & Follow-Up

· Coordinate and schedule consultations with attorneys as needed.

· Assist with scheduling and directing client inquiries to the appropriate team members.

· Conduct follow-up communication with potential clients to obtain additional information.

· Assist in tracking and managing potential client leads through the intake process.

Team Collaboration

· Work closely with attorneys, case managers, and other departments to ensure seamless communication.

· Communicate important client information and messages promptly and accurately.

· Support a collaborative, team-oriented environment.

· Assist with additional client service and administrative responsibilities as needed.

Qualifications

· Previous experience in customer service, client intake, or a high-volume phone environment preferred.

· Experience in a law firm or legal setting is a plus.

· Excellent verbal and written communication skills.

· Strong organizational skills and attention to detail.

· Ability to multitask and manage a high volume of calls efficiently.

· Professional, friendly, empathetic, and patient demeanor.

· Ability to accurately document information and follow established procedures.

· Comfortable using computer systems and learning new software.

· Ability to work collaboratively with multiple departments.

· Basic understanding of personal injury law and legal processes is preferred.

Compensation

$10.50 per hour

Benefits

· $50 Monthly Insurance Stipend

· Wellness Program

· Paid Time Off

· Paid Holidays

Job Type: Full-time

Work Location: Remote

📌 Client Services Specialist (México)
🏢 Anderson Law Firm
📍 México