Key Account Manager - Digital Marketing Solutions
Our client, a globally recognized leader in digital marketing solutions, is seeking an exceptional Key Account Manager to manage and grow strategic client relationships. This is a permanent, fully remote position, allowing you to work from anywhere in Mexico. You will be the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our services. Your role will involve understanding client objectives, developing tailored strategies, and driving the adoption of our innovative digital marketing tools. We are looking for a proactive, client-focused professional with a strong background in account management and a passion for delivering outstanding results in the digital space. Join our dedicated Comercial y Ventas team and help shape the future of digital marketing for our clients, remotely.

About the Role
Our client, a globally recognized leader in digital marketing solutions, is seeking an exceptional Key Account Manager to manage and grow strategic client relationships. This is a permanent, fully remote position, allowing you to work from anywhere in Mexico. You will be the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our services. Your role will involve understanding client objectives,



developing tailored strategies, and driving the adoption of our innovative digital marketing tools. We are looking for a proactive, client-focused professional with a strong background in account management and a passion for delivering outstanding results in the digital space. Join our dedicated Comercial y Ventas team and help shape the future of digital marketing for our clients, remotely.

Key Responsibilities

Manage and nurture relationships with a portfolio of key enterprise clients.

Develop deep understanding of client businesses, goals, and challenges to provide strategic guidance.

Identify opportunities for upselling and cross-selling services to maximize client value and revenue.

Ensure high levels of client satisfaction and retention through proactive engagement and issue resolution.

Collaborate with internal teams (sales, marketing, support) to ensure seamless service delivery and client success.

Develop and present strategic account plans and performance reviews to clients.

Track client account health and proactively address any potential risks.

Serve as the voice of the client internally, advocating for their needs and providing feedback.

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📌 Customer Account Services Rep. - Na (Ejido del Centro)
🏢 Epson America
📍 Ejido del Centro