Ascend is seeking an experienced Concierge Manager for a remote luxury travel leadership role. You will lead a general team, own shift operations, coach senior staff, and drive process improvements while maintaining exceptional client experiences.
Expect collaboration across Product, Operations, and Leadership to scale our concierge framework globally. You will manage 3 Team Leads across client service, ticketing, and trip fulfillment, ensuring 95%+ SLA adherence, and act as the escalation point
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📌 Remote Luxury Concierge Manager | Lead Global Client Ops (Colón)
🏢 Bluelight Consulting
📍 Colón
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