In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the NA region. We are looking for team members who enjoy managing HR administrative processes and have a strong interest in improving how HR delivers. A successful team member will be very detail oriented, possess a problem-solving mindset and a keeps interest in improving existing processes.
What can you expect as Sr. HR Ops Workforce Admin Analyst Maintains Employee Lifecycle Management processes within defined performance parameters by: Create documentation (SOPs) and maintain up to date, Run Audits regularly to ensure quality of process and Actively participates in continuous improvement projects.
Provides support on complex and high-level transactions.
Serves as escalation point to understand our internal customers questions and issues, advise them in a professional way and handle their queries in a timely manner via a CRM System.
Actively participate in general initiatives or intake projects.
Provide input to the development of SAP Success Factors & ServiceNow enhancements to improve employee experience.
Reviews and analyze Key Performance Indicators (KPIs) in order to review the operation.
Your profile as a Sr. HR Ops Workforce Admin Analyst Bachelors degree (or equivalent experience) with 4+ years of experience in Human Resources field
Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese is a plus.
Experience using SAP success factors and similar HCM system (People Soft, TRESS) and Experience with case management systems (e.g. ServiceNow)
Experience understanding and meeting Key Performance Indicators (KPIs)
Previous HR operations experience is a must.
Passionate attention to detail while maintaining a high level of integrity and confidentially.
Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handling multiple tasks and reacting quickly to problems and issues.
Experience documenting business processes in a visual format as well as writing detailed business process documents for reference.
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📌 Sr. HR Ops Workforce Admin Analyst (Ejido de la Finca)
🏢 Zf Group
📍 Ejido de la Finca
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