We are looking for an experienced IT Support Level 3 to provide advanced technical support, manage IT infrastructure, and optimize technology solutions for a professional services team.

The idóneo candidate is a proactive problem-solver with strong expertise in cloud services, network administration, cybersecurity, and server management. This role requires excellent customer service skills, technical independence, and the ability to troubleshoot complex IT challenges while maintaining reliable and secure systems.

Duties / Task to perform

Install, configure, administer, and maintain Microsoft 365, Google Workspace, and Amazon Web Services (AWS) environments

Manage Windows Server and other server environments, ensuring optimal performance, security, and reliability

Troubleshoot advanced technical issues across Windows, Linux, macOS, and server operating systems

Administer and maintain local networks, IP addressing, DNS, email systems, and related infrastructure

Configure and manage cybersecurity solutions, including antivirus, firewalls, and VPNs, using platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl

Install, configure, and maintain remote access and management tools such as ConnectWise and Datto

Administer backup, disaster recovery, and virtualization solutions using platforms such as Datto, MSP360, and NinjaOne

Develop scripts and automated processes to streamline IT operations and improve system efficiency

Evaluate and compare IT solutions to recommend improvements based on performance, scalability, security, and customer needs





Optimize hardware and software configurations to improve reliability and scalability

Manage technical support tickets, troubleshoot escalated issues, and maintain accurate records using platforms such as Autotask, Syncro, and ConnectWise

Create and maintain technical documentation, troubleshooting procedures, and knowledge base articles using tools such as ITGlue

Provide professional technical assistance to customers, ensuring timely resolution of complex issues

Continuously identify opportunities to improve IT infrastructure, applications, and service delivery

Requirements

Proven experience in a senior IT support, Level 3 technical support, systems administration, or similar advanced IT role

Advanced knowledge of Microsoft 365, Google Workspace, and/or AWS administration

Strong troubleshooting skills across Windows, Linux, macOS, and Windows Server environments

Experience installing, configuring, and maintaining physical and cloud-based servers

Solid understanding of networking fundamentals, including TCP/IP, DNS, IP addressing, VPNs, and local network administration

Experience managing firewalls, antivirus software, endpoint security, and other cybersecurity solutions

Proficiency with backup, disaster recovery,



and virtualization technologies

Experience with remote monitoring, management, and technical support tools

Familiarity with ticketing systems such as Autotask, Syncro, or ConnectWise

Knowledge of scripting or programming languages to automate technical tasks and improve operational efficiency

Ability to assess IT solutions and recommend improvements that enhance performance, scalability, and security

Strong technical documentation skills, including creating troubleshooting guides and maintaining knowledge bases

Excellent customer service, communication, and problem-solving skills

Ability to manage multiple technical requests, prioritize incidents, and work independently

Relevant technical certifications in cloud platforms, networking, cybersecurity, or systems administration

Proactive mindset, strong attention to detail, and commitment to continuous technical improvement

Schedule: Full-time | Monday through Friday | 9:00 AM - 6:00 PM CST
Benefits

Competitive pay in US Dollars

You'll get to work with some amazing, respected business professionals

We really value and encourage input from our team members

We offer different payment methods (Zelle, Face Bank, Binance)

You'll get paid every two weeks

We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad

Birthday and work anniversary celebrations

Alliances with many brands grant extra benefits to freelancers

Weekly recreation dynamics that foster a healthy work environment.'

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📌 IT Support Level 3 (Heroica Puebla de Zaragoza)
🏢 Freelance Latin America
📍 Heroica Puebla de Zaragoza