Member Management Specialist / Vetting & Membership Support
Location: Remote (LATAM-based candidates welcome)

Department: Membership & Vetting

Reports To: Manager, Customer Success

This position requires schedule flexibility.

Overview
Our client is the world’s largest material marketplace for the architecture, design, and construction community. We are seeking a detail-oriented, curious, and proactive Member Management Specialist to join our Customer Success team. This role is critical in supporting the vetting and onboarding of new members, ensuring accuracy, integrity, and compliance across our platform. This is a unique role for a unique product. we’re looking for an individual that has a drive to deliver a delightful user experience, coupled with process improvement to take member management to the next level.

The Specialist will review incoming registrations from a variety of industry stakeholders, Brand Representatives, Brand Partners, and Design Professionals to determine eligibility for sampling access. This role also involves online research to identify red flags, confirm registrant information, and surface potential conflicts. In addition, the Specialist will contribute to ongoing data management, cleanup, process improvement projects, and automation initiatives.

What you’ll do
Membership Vetting & Onboarding

Review new membership applications and verify registrant information.

Determine appropriate membership type and access level.

Assess eligibility for sampling access in alignment with company policies.

Research & Compliance

Conduct online research to validate registrant details and confirm professional legitimacy.

Flag and elevate potential conflicts of interest, incomplete applications, or suspicious activity.

Maintain a working knowledge of industry standards, brand partnerships, and membership eligibility rules.

Data Management & Project Support

Update, track, and maintain membership records in internal systems.





Support data integrity initiatives, including cleanup and normalization of member information.

Assist with reporting, audits, and process documentation as needed.

Analyze and manipulate data to identify trends, patterns, and priorities.

Automation & Process Optimization

Participate in initiatives to streamline and automate vetting workflows, leveraging tools like AI (e.g., ChatGPT), internal dashboards, or CRM automations.

Collaborate with team members and product partners to identify repetitive manual tasks suitable for automation.

Document and test automated processes to improve efficiency, accuracy, and consistency.

Work closely with cross-functional teams (Brand Partnerships, Customer Support, Operations) to resolve membership questions.

Provide feedback to improve the vetting process, tools, and guidelines.

Support special projects and pilot programs related to membership and data workflows.

What you’ll bring

3+ years of experience in membership management, vetting, customer support, or data operations.

Strong attention to detail, critical thinking, and analytical mindset.

Strong research and problem-solving skills, with ability to spot inconsistencies and red flags.

Proficiency with web-based research, Excel/Google Sheets, and CRM or data management tools.

Interest in design, architecture, or brand partnerships a plus.

Technical Skills & Tools

Experience using automation and AI tools (e.g., ChatGPT or similar).

Familiarity with Magento, Salesforce, Microsoft Office Suite, Notion, and Confluence.

Familiarity with Slack, Microsoft Teams, and Zoom.

Comfort working with databases, spreadsheets, and CRM dashboards.

Detail-oriented with a high level of accuracy.

Strong written and verbal communication skills.

Ability to manage multiple tasks and deadlines.

Proactive mindset with willingness to learn and grow.

Professional curiosity about the design/architecture industry.

Important:
Candidates must apply in English and ensure their CV is error-free .

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📌 Member Management Specialist (Ejido del Centro)
🏢 LaTeam Partners
📍 Ejido del Centro