Job Title: Senior IT Systems Administrator & Team Lead
Location: Remote — Latin America or South Africa
Salary Range: USD 3,250–4,000 per month
Work Schedule: US business hours
About Sagan
Sagan connects international professionals with remote opportunities at U.S. businesses.
About the Role
Own advanced L2/L3 systems administration and escalations across Microsoft 365 client environments. This is a senior technical role for someone who has handled servers, infrastructure and complex issues through resolution.
You will bring hands-on administration experience across Exchange Online, Entra ID/Azure AD, Intune, Teams and SharePoint. Alongside technical depth, you need the communication skills to explain issues and resolutions to US-based clients and colleagues. Experience as a team lead or senior escalation point is particularly relevant, as is a background supporting multiple client environments through a managed service provider.
Key Responsibilities
Take ownership of advanced L2/L3 escalations across servers, infrastructure and Microsoft 365 environments.
Administer Exchange Online and Entra ID/Azure AD, applying practical knowledge of tenant administration.
Manage relevant Intune,
Teams and SharePoint administration tasks across client environments.
Investigate complex systems issues, carry work through resolution and communicate what changed.
Provide senior technical guidance and support effective escalation handling within the team.
Explain technical issues and resolutions clearly to client contacts and colleagues in English.
Qualifications
Advanced L2/L3 systems administration experience with direct escalation ownership.
Hands-on Microsoft 365 administration across Exchange Online, Entra ID/Azure AD, Intune, Teams and SharePoint.
Experience working with servers and infrastructure beyond basic end-user support.
Strong spoken and written English for client-facing technical conversations.
Ability to describe an escalation you owned end to end, including the systems involved and the resolution.
Ability to discuss the scale of Microsoft 365 tenants you have personally administered.
Nice-to-Haves
Managed service provider experience.
Team leadership or senior escalation-point experience.
MS-102, MS-700, AZ-104 or a similar relevant certification.
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📌 Senior System Administrator (Colón)
🏢 Sagan Recruitment
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