Modality: Remote - Based in Guadalajara, Jalisco, México
Position type: Full-time
About the Role Are you a professional with a background in Chemistry, Chemical Engineering, or a related science field who wants to pivot into the dynamic logistics world? Or are you a Logistics Engineer / Specialist with experience in the chemical trading field?
In this role, your technical knowledge won't be confined to a laboratory—it will be your superpower. We are looking for an analytical, customer-focused specialist who understands the properties and safety demands of industrial chemicals and HAZMAT products, and wants to master the operational and logistical processes required to move them across general supply chains. You will bridge the gap between technical product understanding and elite customer service.
Responsabilities Technical Order Management: Oversee the end-to-end processing of industrial chemical orders, ensuring absolute precision from initial sales receipt through to final confirmation and fulfillment.
Specialized Freight Coordination: Partner with 3PL providers to coordinate outbound shipments, managing complex freight arrangements for Bulk, FTL, LTL, and double-blind shipments under strict chemical safety standards.
Technical Customer Support: Act as the primary point of contact for strategic accounts via phone, email, and chat, answering inquiries with professional and technical confidence.
Supply Chain Documentation: Prepare, update, and audit regulatory, administrative, and transport documentation, as well as review SDS and approve invoices from service providers.
Cross-Functional Inside Sales Support: Work closely with internal commercial, technical, and logistics departments to align supply chain capabilities with customer requirements.
Incident Resolution: Proactively track, manage, and resolve supply chain disruptions,



transport incidents, or documentation discrepancies to guarantee seamless customer satisfaction.
Qualifications Education: Bachelor’s degree in Chemistry, Chemical Engineering, QFB, Materials Science, or a closely related technical field. (Candidates with a pure Logistics degree will only be considered if they have a proven track record handling industrial chemicals or hazardous materials).
Experience: 1–3 years of relevant professional experience in customer service, inside sales, operations, or supply chain management—ideally within the chemical, pharmaceutical, or industrial manufacturing sectors.
Independent contractor: Be legally registered as a RESICO in SAT
Technical Skills: Familiarity with logistics concepts (Bulk transport, FTL, LTL, and double-blind routing) and an understanding of handling chemical products or HAZMAT compliance is highly valued.
Communication: Exceptional verbal and written communication skills in both English and Spanish, including excellent phone etiquette and strong interpersonal abilities.
Core Competencies: Extreme attention to detail (critical for chemical specifications and regulatory compliance), superior organizational and multi-tasking skills, and a highly proactive, self-driven work ethic.
Environment: Previous experience in remote or hybrid corporate environments is highly desirable.
Sign-on Bonus: $1,000 USD.
Professional Development: Thorough initial training on logistics operations and continuous corporate support.
Christmas bonus (Aguinaldo), paid vacation days, and official USA holidays.
Summer Schedule: 7:00 AM – 4:00 PM // Winter Schedule: 8:00 AM – 5:00 PM (CST- GDL Time)
If you are ready to leverage your chemical background in a fast-paced, logistics business environment and possess a hands-on approach to operations, we encourage you to submit your application!

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📌 Chemical Logistics Specialist (Centro-Norte)
🏢 StarChem USA
📍 Centro-Norte