Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers and partners' needs and solve their challenges. By drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.
What We're Looking For As a Customer Order Specialist, you will be a key player in our Order Experience (OEX) organization, responsible for all aspects of customer care related to the quote-to-order process. You will ensure the accurate entry of purchase orders and service contracts, acting as a subject matter expert for our customers and internal teams. Your role is crucial for delivering a positive ordering and invoicing experience to our customers and partners.
Responsibilities Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.




Qualifications Minimum: High School diploma or equivalent.
1-2 years of experience in data entry, order management, or a related field.
Strong data entry skills with high attention to detail and quality.
Fluent in English (written and verbal).
Solid professional work behaviors, including time management and teamwork.
Preferred: Intermediate level skills in Microsoft Office (Word, Excel, Outlook).
Strong analytical skills and intermediate problem‑solving abilities.
Knowledge of service order policies and processes.
Strong communication and customer service skills.
Benefits hybrid work
adaptable hours
Summer Flex Fridays
Focus Fridays
annual companywide well‑being day
Job Posting Statement To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. If you are a victim of identity theft contact your local police department.
AI Technology Statement Zebra Technologies leverages AI technology to evaluate job applications using objective, job‑relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy. Zebra provides the foundation for intelligent operations with an award‑winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com.

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📌 Order Experience Representative, ll (Ciudad de México)
🏢 Zebra Technologies Enterprise de México, de C.V.
📍 Ciudad de México