Our client is seeking a proactive and customer-centric Wellness and Client Services Coordinator to manage operations entirely remotely. This role is perfect for an organized and empathetic individual passionate about the beauty and wellness industry, with a knack for seamless service delivery and client satisfaction. You will be the primary point of contact for clients, ensuring their experience with our services is exceptional from initial inquiry through to post-service follow-up. Your responsibilities will span client onboarding, appointment scheduling, managing inquiries, and coordinating with service providers to ensure smooth operations. This position requires excellent communication, strong organizational skills, and the ability to thrive in an independent, remote work environment. You will play a crucial role in maintaining the high standards of service our client is known for, supporting clients and the operational team from wherever you are.

About the Role
Our client is seeking a proactive and customer-centric Wellness and Client Services Coordinator to manage operations entirely remotely. This role is perfect for an organized and empathetic individual passionate about the beauty and wellness industry, with a knack for seamless service delivery and client satisfaction. You will be the primary point of contact for clients, ensuring their experience with our services is exceptional from initial inquiry through to post-service follow-up. Your responsibilities will span client onboarding, appointment scheduling, managing inquiries, and coordinating with service providers to ensure smooth operations. This position requires excellent communication, strong organizational skills, and the ability to thrive in an independent, remote work environment. You will play a crucial role in maintaining the high standards of service our client is known for, supporting clients and the operational team from wherever you are.





Key Responsibilities
Manage all client communications via email, phone, and chat, providing timely and professional responses.
Schedule and confirm client appointments across various services and providers.
Onboard new clients, explaining service offerings and setting expectations.
Process client bookings, payments, and manage client records in our CRM system.
Coordinate with beauty and wellness service providers to ensure seamless service delivery.
Address client inquiries, feedback, and concerns, resolving issues promptly and effectively.
Assist in the development and implementation of client service protocols and initiatives.
Maintain client databases and ensure data accuracy and confidentiality.
Support marketing efforts by gathering client testimonials and feedback.
Contribute to a positive and supportive remote team environment through proactive communication.

Requirements
Proven experience in client services, customer support, or a related administrative role, preferably within the beauty or wellness industry.
Excellent written and verbal communication skills in Spanish.
Strong organizational and time‑management abilities, with a keen eye for detail.
Proficiency in using CRM software and standard office applications (e.g., G Suite, Microsoft Office).
Ability to work independently, manage workload effectively, and meet deadlines in a remote setting.
A proactive approach to problem‑solving and a strong commitment to client satisfaction.
Passion for the beauty and wellness industry.
Must have a reliable internet connection and a suitable home office setup.
High school diploma or equivalent; higher education or relevant certifications are a plus.
Ability to foster positive relationships with clients and internal teams virtually.

Benefits
This fully remote position offers the flexibility and work‑life balance that comes with working from home. Our client provides a competitive salary

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📌 Atención Y Servicio Al Cliente (Xico)
🏢 Gas e Hidrocarburos Ecológicos
📍 Xico