Remote (LATAM) | Full-Time | Pacific Time

Overview
We are partnering with an established Southern California residential roofing company seeking a reliable and organized Bilingual Office Assistant to support daily operations, homeowner communication, and field crew coordination.

You’ll serve as a key connection between homeowners, management, and Spanish-speaking roofing crews, ensuring smooth communication and organized daily workflows.

Key Responsibilities

Manage incoming emails, prioritize requests, and follow up on pending tasks.

Schedule homeowner appointments and roofing estimates.

Handle customer inquiries and provide roofing project updates.

Coordinate schedules and job details with Spanish-speaking roofing crews.

Maintain customer records, project information, and basic billing documentation.

Assist with online municipal permit applications and administrative paperwork.

Support internal communication and daily office operations.

Success in This Role
Keep homeowners informed, roofing crews coordinated, and administrative tasks completed accurately and on time.

Requirements

Fluent English and Spanish , both written and spoken.





Experience in administrative support, office coordination, or customer service , preferably supporting U.S.-based companies.

Background in roofing, home services, or related field operations .

Strong scheduling, email management, customer communication, and organizational skills.

Proficiency with Gmail, Excel, Word, and cloud-based office tools .

Ability to work independently and consistently cover Monday-Friday, 7 AM-3 PM Pacific Time .

What We’re Looking For (Mindset)
A dependable, proactive, and detail-oriented professional who takes ownership, follows through consistently, learns quickly, and values long-term stability.

Nice to Have

Experience with QuickBooks or Roofer software.

Familiarity with Apple devices and iCloud.

Experience coordinating subcontractors or roofing crews.

Knowledge of municipal permitting processes.

Why Join
Join an established U.S. roofing company in a fully remote, full-time role with consistent hours, specialized software training, and the opportunity to become a trusted part of daily operations.

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