Inside Sales Representative
Radwell International LLC | Sales
Schedule: Monday - Thursday 8:00 a.m. - 4:30 p.m. & Fridays 8:00 a.m. - 3:30 p.m.
Espuela del Ferrocarril 310-Bodega 5
Felipe Carrillo Puerto
76138 Santiago de Querétaro
Qro., Mexico

JOB SUMMARY
Monday-Friday 8am-5pm

The main purpose of the Inside Sales Representative role is to use Salesforce for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to customer inquiries to Radwell by phone, email or through other means

Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales

Source products for manufacturers not currently supplied by Radwell (new products)

Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)

Check inventory and fulfill order out of inventory if possible

Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner

Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means

Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary





Meet minimum daily standards for quotes and other sales output expectations

Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers

Interact with all departments within Radwell to effectively meet customer commitments

Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database

Assist in business system database cleanup and ongoing maintenance

Pro-actively develop new business through outgoing customer calls and other means

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS
Quotes per day

Monthly Invoice Volume generated: Minimum Volume $200,000

Quote: Order Ratio

Outbound Calls

Invoiced Dollars Generated

Calls Taken

QUALIFICATIONS

Must understand the sales cycle; ability to understand the Radwell International sales cycle

Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

Strong verbal and written communication skills in English and Spanish





Proficiency in CRM software and Microsoft Office Suite

Ability to generate, qualify, and convert sales leads

Excellent negotiation and persuasion skills

Strong customer relationship management abilities

Ability to understand and present technical product information

Time management and organizational skills

Ability to work independently and as part of a team

Goal-oriented mindset with a track record of meeting sales targets

Problem-solving skills and ability to handle customer objections

Familiarity with industrial automation or electrical components is a plus

Attention to detail in preparing quotes and maintaining records

Adaptability to a fast-paced and evolving sales environment

EDUCATION & EXPERIENCE

1 to 2 years of experience in inside sales, telemarketing, or a related sales role

Experience managing customer accounts and building long-term client relationships

Experience using CRM platforms to track leads, opportunities, and customer interactions

Experience preparing and delivering sales quotes and proposals

Experience meeting or exceeding monthly and quarterly sales targets

Experience in the industrial, manufacturing, or automation sector is preferred

Experience collaborating with cross-functional teams including operations and technical support

Experience handling inbound and outbound sales calls and email correspondence

3-year university or college degree in Business, Marketing, Engineering, or a related field required

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📌 Inside Sales Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 Radwell International
📍 Santiago Mexquititlán Barrio 1ro.