Location: León
Schedules: Dayshift, Evenings, Weekends
English Level: B2 Intermediate

Salary: $13,000 MXN / month
Additional Benefits:

- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- Extra shift bonuses for evenings or weekends

Be the Voice of Our Operations!

Join our Customer Service & Operations Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.

Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.

What You’ll Do

- Respond to customer inquiries via phone, email, or chat
- Coordinate pickups, deliveries, and schedules
- Track & trace shipments, providing real-time updates
- Resolve issues with carriers and operations teams




- Maintain service documentation and compliance reports

Core Skills & Qualifications

- Excellent verbal and written communication in English (B2 level)
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and manage priorities effectively
- Customer-focused mindset and positive attitude
- Calm and professional under pressure

Why Join Us

- Opportunity to grow within the logistics and customer service industry
- Dynamic, bilingual, and multicultural work environment
- Competitive salary + bonuses for evening and weekend shifts
- Ongoing training and career development

Job Type: Full-time

Pay: $13,000.00 per month

Language:

- English (Preferred)

Work Location: In person

📌 Customer service & Operations Rep (México)
🏢 Rapido Solutions Group
📍 México