Imaging Support Specialist - (Entry Level) - Mexico City

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Location Mexico City - Insurgentes Sur

Hybrid Model (3 days at the office, 2 from home)

As an Imaging Support Specialist at ICON, you will provide technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.

What You Will Do:

You will contribute to medical imaging activities, taking responsibility for your deliverables and working collaboratively. You will work with internal teams and users to troubleshoot technical and data-related issues, support imaging workflows and ensure information is processed accurately and efficiently.

Key responsibilities include:

- Apply defined technical and quality control procedures consistently.
- Identify data quality issues and coordinate clarification or correction.
- Maintain accurate study records and traceability.
- Collaborate with clinical, scientific and operational stakeholders.

Required qualifications and experience

- Relevant qualification in clinical sciences, biomedical sciences, life sciences, IT, technology, or a related field , or equivalent relevant experience.
- At least 1 year of experience in technical support, application support, customer support, healthcare technology, imaging support,



or another relevant technical environment.
- Strong interest in learning technical applications, systems and imaging workflows.
- Ability to understand and troubleshoot technical or data-related issues in a structured way.
- Strong attention to detail and ability to follow defined technical and quality procedures.
- Strong communication and customer-service skills.
- Advanced English proficiency , with the ability to communicate confidently in technical and client-facing conversations with international teams.

Preferred qualifications and experience

- Relevant certifications.
- Clinical trial imaging or core laboratory experience.
- Clinical or imaging registration required for practice in the employing country, where the position involves regulated clinical practice.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

- Various annual leave entitlements




- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a general network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

📌 Imaging Support Specialist (Ciudad de México)
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📍 Ciudad de México