Please note :only candidates with property management experience will be considered .Do not applyif you don't meet this requirement.

We are seeking a detail-oriented and proactiveMaintenance Coordinator. This role is essential in ensuring a seamless and efficient maintenance process that enhances the experience for both property owners and tenants. The idóneo candidate will have proven experience in maintenance coordination and property management, with strong communication and organizational skills.

Key Responsibilities:
Maintenance Process Management

Receive, document, and manage work orders

Communicate effectively with vendors, property owners, and tenants via phone and email

Schedule, coordinate, and follow up on all service requests and work order completions

Review and attach invoices to corresponding work orders

Ensure all maintenance activities adhere to established timelines

Schedule and facilitate inspections and semi-annual property surveys

Manage vendor onboarding and maintain updated records

Source and develop strong relationships with new and existing vendors

Customer Service & Communication

Provide excellent customer service to residents, owners, and team members

Qualify incoming work orders through exploratory questions and basic troubleshooting

Maintain consistent follow-up on all tasks and updates

Respond to calls, emails,



and messages promptly and professionally

Collaborate with internal team members to support operational efficiency

Ensure alignment with company procedures and property management best practices

Skills & Qualifications:

2+ years of prior experience handling maintenance requests is a MUST.

Solid knowledge of property management or maintenance coordination.

Experience with property management software (e.g., Rentvine, Aptly, AppFolio, Propertyware)

Ability to interpret maintenance scopes, estimates, and invoices.

Strong English verbal and written communication skills with tenants, vendors, owners, and internal staff.

Excellent decision-making and prioritization under pressure.

Solid troubleshooting skills for common maintenance issues.

Highly reliable, organized, and self-directed with strong follow-through.

Job information:

FT: Monday to Friday

Pay: $10 - $12 per hour (Based on experience)

BetterWho is proud to partner with PM University (PMU) to support ongoing learning in the Property Management industry. If you're interested in expanding your knowledge through certification, you can explore PMU's programs here: https://pmuniversity.com/course/the-skills-us-property-management-companies-actually-look-for-in-remote-team-members

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📌 Remote Property Maintenance Coordinator (Ciudad de México)
🏢 RTM Connect by BetterWho
📍 Ciudad de México