join the team! Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment? We are hiring bilingual customer service agents for a 100% home office opportunity in aguascalientes. Join a company that values your professional development, well-being, and growth.

responsibilities

what will you do in this role? As a bilingual customer service agent, you will:

- provide personalized, high-quality customer service in english and spanish.
- actively listen to customers and resolve inquiries with empathy and professionalism.
- provide clear and accurate information while supporting customer needs.
- focus on delivering a positive customer experience from the first interaction.
- manage multiple tasks while maintaining service quality and attention to detail.

qualifications

what are we looking for?

- english proficiency: b2+ / c1 (spoken and written).
- completed high school diploma.
- strong communication and customer service skills.
- problem-solving skills and attention to detail.
- basic knowledge of ms office and internet tools.
- ability to type at least 25 words per minute with 90% accuracy.
- customer service or call center experience is preferred.




- availability to work 100% home office with adaptable/rotating schedules.
- must be 18 years or older.
- complete employment documentation, including curp, nss, rfc/tax certificate, and any other required documents.
- must reside in aguascalientes.

what we offer

- hourly pay: mxn $75 per hour + performance bonus.
- 100% paid training from day one.
- statutory benefits.
- career growth and professional development opportunities.
- free access to university and coursera.
- support and guidance from our care coaches.
- employee referral bonus program.
- collaborative and multicultural work environment.
- 100% home office position.

virtual interview requirement

candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

-requerimientos- educación mínima: educación media superior -bachillerato general 1 año de experiencia idiomas: inglés edad: entre 18 y 55 años conocimientos: capacidad de asesorar, empatía, toma de decisiones, microsoft office, servicio al cliente, teams, atención al cliente palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

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📌 Bilingual customer service agent (México)
🏢 Qualfon
📍 México