Touch Tunes is looking for a Senior Manager, Product Analytics to own how we measure and improve our consumer product. In this senior individual contributor role, you'll set the measurement strategy for the product organization and do the hardest analysis yourself: take an open question, like why conversion is weak on one platform, and return a ranked, sized set of causes, each with an owner, a value, and a fix. You will define the product analytics roadmap, shape the experimentation program, and own the technical foundation that makes it credible, from experimentation in Launch Darkly to tracking in Segment and Mixpanel, and build the self-service tools product needs to answer routine questions on its own. Based in Guadalajara and reporting to the Director, Data Analytics, you'll partner with Product, Engineering, Data Engineering, Marketing, and Finance. Define the product analytics roadmap and KPI framework, and help set targets for installs, activation, retention, and revenue per player
Shape the experimentation program: which bets to test, in what order, what each is worth, and what the portfolio has returned
Serve as the go-to analytical partner for product managers and designers, pressure-testing hypotheses to inform prioritization, including when the answer is not to build
Get ahead of the roadmap by sizing opportunities, segmenting users and venues, and modeling changes like pricing before engineering time is committed
Own funnel and feature analysis across the mobile app, from install to first purchase, separating user drop-off from engineering defects and measurement artifacts
Design and read A/B tests in Launch Darkly, using quasi-experimental methods where a clean test isn't possible, and raise the standard for flag setup and exposure logging
Own the Segment tracking plan with Product and Engineering, specifying events before development and QA'ing them in development and production




Drive event hygiene across Segment and Mixpanel, reconcile product metrics to Databricks and the finance warehouse, and resolve identity-resolution breaks
Build self-service measurement: Mixpanel boards, Databricks dashboards, and reusable funnel and test-readout templates
Write clear readouts for Product, Engineering, and executive audiences, and mentor analysts without direct reports Required Qualifications: Bachelor's in statistics, data analytics, economics, computer science, engineering, or a related field
6+ years in product or growth analytics, including 3+ supporting a consumer product organization and 2+ owning measurement methodology or an analytics roadmap
Deep hands-on expertise in Mixpanel or Amplitude, including funnels, cohorts, custom events, and dashboards other teams rely on
Strong SQL against large event datasets in Databricks, Snowflake, or Big Query Depth in experimentation (power analysis, guardrails, CUPED, quasi-experimental design) with hands-on Launch Darkly, Optimizely, or Statsig experience
Experience owning a tracking plan on a CDP such as Segment, including schemas, governance, and downstream destinations
Proficiency in Python for analysis and automation
Fluent written and spoken English for daily work with teams in New York and Montreal
Turns a question like conversion is down into a ranked, sized set of causes with named owners
Makes causal claims only where the design supports them, and says so plainly where it doesn't
Spots measurement windows contaminated by a live test, release, or tracking change,



and picks the clean baseline over the convenient one
Moves a roadmap with evidence, including with stakeholders who prefer a different answer
Comfortable telling Engineering something is broken, with evidence specific enough to act on
Closes measurement gaps rather than working around them, with a bias toward self-service and automation
Uses AI tools across the analytics workflow, from exploring data to drafting write-ups to building reusable workflows for the team
A good sense of humor for tight deadlines
Consumer mobile app experience with in-app purchases, including i OS and Android differences
Apps Flyer or a similar MMP
Music or entertainment industry experience What's in it for you:
At Touch Tunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.
Touch Tunes is the world's largest in-venue interactive music and entertainment platform, we're all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? that’s what we do - our platform plays millions of songs daily - but we're also so much more! We just bought the largest soft-tipped darts business in the United States, we're reinventing our mobile app for launch later this year, and we're operating nearly 100,000 connected devices across North America and Europe. We're innovators, strategic thinkers, people making the future possible today - and what a great time to join our team.
Touch Tunes is a proud ally of Queer Tech and Diversity Jobs.
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📌 Product Analytics Senior Manager (Guadalajara)
🏢 TouchTunes
📍 Guadalajara