Inside Sales Representative
Radwell International LLC | Sales
Schedule: Monday - Thursday 8:00 a.m. - 4:30 p.m. & Fridays 8:00 a.m. - 3:30 p.m.
Espuela del Ferrocarril 310-Bodega 5Felipe Carrillo Puerto76138 Santiago de QuerétaroQro., Mexico
Job Summary
The main purpose of the Inside Sales Representative role is to use Salesforce for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries
Essential Duties And Responsibilities Respond to customer inquiries to Radwell by phone, email or through other means
Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
Source products for manufacturers not currently supplied by Radwell (new products)
Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
Check inventory and fulfill order out of inventory if possible
Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
Meet minimum daily standards for quotes and other sales output expectations




Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
Interact with all departments within Radwell to effectively meet customer commitments
Perform product and price maintenance in "pricetool" and other business systems; Build new part numbers as needed; maintain product sourcing database
Assist in business system database cleanup and ongoing maintenance
Pro-actively develop new business through outgoing customer calls and other means
May be modified from time to time. Other duties, tasks and work may be assigned METRICS Quotes per day
Monthly Invoice Volume generated: Minimum Volume $200,000
Quote: Order Ratio
Outbound Calls
Invoiced Dollars Generated
Calls Taken Qualifications Must understand the sales cycle; ability to understand the Radwell International sales cycle
Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment Knowledge & Skills Required Strong verbal and written communication skills in English and Spanish
Proficiency in CRM software and Microsoft Office Suite
Ability to generate, qualify, and convert sales leads




Excellent negotiation and persuasion skills
Strong customer relationship management abilities
Ability to understand and present technical product information
Time management and organizational skills
Ability to work independently and as part of a team
Goal-oriented mindset with a track record of meeting sales targets
Problem-solving skills and ability to handle customer objections
Familiarity with industrial automation or electrical components is a plus
Attention to detail in preparing quotes and maintaining records
Adaptability to a fast-paced and evolving sales environment Education & Experience 1 to 2 years of experience in inside sales, telemarketing, or a related sales role
Experience managing customer accounts and building long-term client relationships
Experience using CRM platforms to track leads, opportunities, and customer interactions
Experience preparing and delivering sales quotes and proposals
Experience meeting or exceeding monthly and quarterly sales targets
Experience in the industrial, manufacturing, or automation sector is preferred
Experience collaborating with cross-functional teams including operations and technical support
Experience handling inbound and outbound sales calls and email correspondence
3-year university or college degree in Business, Marketing, Engineering, or a related field required Category: Sales
Job Location: Santiago de Querétaro, QUE, MX
Position Type: Full-Time/Regular
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📌 Inside Sales Representative (Ejido Querétaro)
🏢 Radwell International
📍 Ejido Querétaro