About the Role
Our client is seeking a dedicated Premium Customer Experience Agent to join their team in Tlaquepaque, Jalisco. This role is designed for individuals passionate about delivering white-glove service and creating exceptional experiences for our valued clients. You will be responsible for managing client interactions, resolving inquiries with a high degree of care and efficiency, and ensuring overall satisfaction. The idóneo candidate will have a polished demeanor, excellent communication skills, and a proactive approach to problem-solving. This is a fantastic opportunity to be part of a growing company that prioritizes customer satisfaction and offers a dynamic work environment in the heart of Jalisco.
Key Responsibilities
Serve as the primary point of contact for premium clients, handling inquiries via phone, email, and potentially in-person meetings. Resolve customer issues with empathy, professionalism, and a focus on delivering outstanding solutions. Provide detailed information about premium services and offerings. Anticipate client needs and proactively offer solutions or assistance. Maintain detailed and accurate records of client interactions and preferences in the CRM system. Collaborate with internal departments to ensure a seamless and positive customer journey. Gather feedback from premium clients to identify areas for service enhancement. Build strong,



trusting relationships with clients to foster loyalty and retention. Represent the company's brand and values in all interactions.
Requirements
Proven experience in customer service, client relations, or a similar role, preferably within a premium or luxury sector. Exceptional communication, interpersonal, and active listening skills. Strong organizational skills and attention to detail. Ability to handle sensitive information and maintain client confidentiality. Proficiency in CRM software and standard office applications. A professional and courteous demeanor. High school diploma required; a bachelor's degree is advantageous. Ability to work effectively in a hybrid model, balancing remote work with in-office collaboration in Tlaquepaque, Jalisco. Flexibility to adapt to evolving client needs and service standards.
Benefits
Our client offers a competitive salary and performance-based bonuses. Employees enjoy comprehensive health and dental insurance, paid time off, and opportunities for continuous learning and professional development. You will be part of a culture that celebrates success and fosters a supportive team environment. Working in Tlaquepaque, Jalisco , you’ll have access to a vibrant community and a company committed to excellence. Join us and elevate your career by delivering unparalleled customer experiences.
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📌 Agente De Experiencia Del Cliente Premium (Centro)
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📍 Centro