guest experience specialist

empresa : jobgether
tipo de empleo : tiempo completo
remote / work from home
jobcopilot will tailor your resume and auto-fill the application

esta posición está listada en nombre de una compañía partner, que gestiona todas las aplicaciones y los siguientes pasos. Nuestro partner está buscando un guest experience specialist basado en méxico.

como guest experience specialist remoto, ayudarás a los clientes a convertir sus ideas de viaje en experiencias memorables y personalizadas.
no te reunirás con los viajeros para entender sus preferencias, intereses, presupuestos y expectativas.
a partir de ahí, investigarás destinos, alojamiento, actividades, transporte y otros elementos esenciales para el viaje.
gestionarás las reservas y brindarás soporte atento antes, durante y después de cada viaje.
el papel combina servicio al cliente, planificación de viajes, ventas y construcción de relaciones en un entorno totalmente remoto.
también tendrás la oportunidad de construir tu base de clientes a través del networking, redes sociales y otros canales en línea.
con horario flexible, formación, beneficios de viaje y una estructura de comisiones, este rol ofrece la ocasión de desarrollar una carrera en torno a tu pasión por los viajes.

accountabilities

- consult with clients to understand their travel goals, preferences, interests, budgets, and specific requirements.
- research destinations, accommodations, tours, activities, transportation, and other travel services to create tailored itineraries.
- coordinate and manage bookings across the different components of a client's trip, ensuring accuracy and alignment with their expectations.
- deliver personalized customer support before, during, and after travel, maintaining strong client relationships throughout the journey.
- respond to travel-related questions, changes, and unexpected issues,



helping clients find effective solutions when challenges arise.
- stay informed about travel trends, destinations, seasonal opportunities, promotions, and relevant industry developments.
- promote travel services and generate new business through social media, networking, referrals, and other online channels.
- manage your activities independently, maintaining organization and consistently working toward personal and business goals.

requirements

- strong customer-service orientation and genuine enthusiasm for helping people create memorable travel experiences.
- must be at least 18 years old and legally authorized to work in your country.
- excellent written and verbal communication skills, with the ability to build rapport and communicate effectively in a remote environment.
- strong attention to detail and organizational skills, particularly when coordinating multiple trip components and client requirements.
- self-motivated and comfortable working independently, managing your own schedule, and taking initiative.
- a sales-oriented mindset with an interest in developing client relationships and growing a customer base.
- previous experience in travel, sales, hospitality, or customer service is beneficial but not required.
- comfortable using digital tools, social media, and online platforms to communicate with clients and support business development.

benefits

- fully remote work with the flexibility to work from anywhere.
- flexible scheduling, allowing you to organize your work around your availability and goals.
- commission-based earning structure with attractive income potential.
- comprehensive training and ongoing support to help you develop your travel and client-management skills.
- access to travel discounts, exclusive offers, and industry-related perks.
- opportunities for professional growth, personal development, and building a long-term career in the travel industry.

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📌 Guest experience specialist (México)
🏢 Jobgether
📍 México