- We are looking for a Senior Microsoft Copilot Support Engineer to resolve issues across Microsoft 365 Copilot Copilot Chat and Copilot Studio agents for a large integral media and entertainment organization The role owns L2L3 troubleshooting Copilot administration and Microsoft escalations with working knowledge of Google Gemini Enterprise connectors
Key Responsibilities
- Act as the L2L3 escalation point for Microsoft 365 Copilot Copilot Chat Copilot Studio and Copilot agent issues with full ownership through resolution and RCA
- Troubleshoot Copilot Studio agents publishing and approval failures authentication actions knowledge sources environments and ownership changes
- Resolve Copilot licensing access and Copilot Credits issues using groupbased licensing and security groups
- Troubleshoot Copilot connectors and integrations eg Confluence Jira Google Drive ServiceNow including identity mapping permissions and indexing
- Raise and manage Microsoft support cases end to end with complete diagnostic data
- Configure and support Google Gemini Enterprise connectors and user access
- Manage incidents and requests in ServiceNow within SLA with clear work notes
- Automate access and reporting with Power Automate Microsoft Graph and PowerShell
- Maintain SOPs runbooks and knowledge articles mentor junior engineers
Required Skills
- 8 years of Microsoft 365 administration and support Entra ID Exchange Online SharePoint OneDrive Teams
- 2 years of handson Microsoft 365 Copilot and Copilot Studio administration and troubleshooting
- Strong knowledge of Copilot agents connectors pluginsMCP OAuth and API permissions
- Groupbased licensing RBAC and admin roles
- Power Automate Microsoft Graph and PowerShell
- Working knowledge of Google Gemini Enterprise connector configuration
- ServiceNow ITSM and experience escalating to Microsoft support
- Strong troubleshooting communication and documentation skills
Good to Have
- Exposure to Claude Claude Enterprise Claude Code administration or connectors
- Power Platform administration environments DLP and Microsoft Purview
- Certifications MS102 SC300 PL200
Key Skills
- Microsoft 365 Copilot Copilot Studio Copilot Agents Copilot Connectors Microsoft 365 Administration Entra ID Power Automate PowerShell Microsoft Graph ServiceNow Gemini Enterprise Claude Good to have
📌 Senior Microsoft Copilot Support Engineer (Ciudad de México)
🏢 GeorgiaTEK Systems
📍 Ciudad de México
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