Nissan Mexico is seeking a CQ & Digital Transformation Sr. Specialist to identify, lead, and implement strategic initiatives improving customer satisfaction across the automotive journey.
You will transform feedback into actionable improvements by analyzing VoC data, surveys, and Mystery Shopper results. Responsibilities include leading cross-functional projects, developing business cases and dashboards, and driving digital transformation in collaboration with IT and business teams.
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📌 Senior CX & Digital Transformation Lead (México)
🏢 Nissan
📍 México
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