Hi everyone! We are looking for our next Support and Operational Agent from Mexico City for one of our US clients.

About the Role

As a Support and Operational Agent, you play a critical role in executing business for our merchant partners. You’ll work hand in hand with Account Managers and operational teams to ensure merchants’ needs are supported. This includes orchestrating the initial onboarding set-up for multi location partners, aiding in creation/analyzing of reporting, preparing presentation decks and more. You will be the point of contact for the resolution of core issues for the operation of our restaurants.

What You’ll Do

- Support the commercial team during the onboarding process for new brands or re-negotiations & commercial tasks.
- Data Cleaning and Hierarchy Validation in SFDC.
- Assist the commercial teams in Mexico with different administrative processes, such as menu changes, bank account updates, and changes to the company name.
- Execution of processes according to business needs and compliance.
- Guarantee a magical service experience for our internal/external stakeholders.

What You’ll Need

- Minimum 1+ years of experience in a customer support or AM role, two years preferred.




- Comfortable working with business owners and executives
- Gsuite / MS Office proficiency, particularly with spreadsheets.
- Solid work ethic – This includes good attendance, the ability to follow procedures, and excellent organizational skills.
- Strong SQL and Excel skills, including independently writing queries to analyze data and build reports.
- Ability to turn complex data into clear narratives and actionable business recommendations.
- Strong problem-solving and project management skills, with resourcefulness in ambiguous situations.
- Ability to learn quickly.
- Familiarity with Salesforce, or other CRM tools.
- Excellent communication skills through various digital communication including email and over the phone.
- Excellent time management skills and the ability to multitask while upholding a high level of accuracy.
- Ability to learn and apply new knowledge.
- Demonstrated excellent written and verbal communication skills.
- Highly organized with superior project management skills.
- Bachelor's degree required.

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📌 Support & Operational Agent (help commercial teams with SQL skills) (México)
🏢 Imcs Group
📍 México