Schedule/Timezone: 8:00 AM – 5:00 PM Pacific Time

Overview

Are you a service-oriented customer service professional with a track record of supporting US-based companies?

We are partnering with a growing company to find a remote Customer Service Representative. In this full-time role, you will manage fast-paced customer interactions across phone and email channels. You will exercise independent critical thinking to resolve complex inquiries while maintaining high standards of communication.

Key Responsibilities

- Manage customer inquiries through email and phone with a high degree of speed, accuracy, and professionalism.
- Exercise independent critical thinking to resolve complex customer issues without requiring constant oversight.
- Execute lead qualification, appointment setting, and customer communication workflows with a personal approach.
- Maintain superior attention to detail and composure while navigating structured processes and learning company systems.
- Continuously expand knowledge of company products, services, and operational processes to support scaling needs.
- Surface operational uncertainties proactively while maintaining structured communication sequences.

Must-Have Requirements





- At least 5 years of experience working for US-based companies.
- Previous experience in a high-volume BPO or similar fast-paced environment.
- A consistent work history demonstrating commitment, including at least 2 years with a single employer.
- Exceptional verbal and written communication skills paired with an extroverted and service-oriented personality.
- Must be located in Mexico or Central America and able to work full-time during Pacific schedule hours.

Nice-to-Have Requirements

- Direct experience in executive support, sales, or lead qualification roles within a growing company.
- A diversified background across administrative and operational support functions.
- A proven track record of internal promotions and expanding professional responsibilities.

Why Join Us?

This full-time role offers the opportunity to work remotely from Mexico or Central America, aligned with Pacific Time hours. You will join an environment that values professional growth, continuous learning, and clear communication. It provides a platform to apply your problem-solving skills in a high-accountability setting.

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📌 Customer Service Representative (Monterrey)
🏢 Empresa reconocida
📍 Monterrey