About the Role

We’re hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry. In this role, you'll be the primary contact for our customer base, helping shape the foundation of the company’s customer success strategy.

This is a great opportunity for professionals with a background in multifamily property management who are looking to transition into SaaS and customer success—bringing their industry knowledge into a more strategic, tech-focused environment.

Key Responsibilities
Build and manage customer onboarding processes and documentation

Support the design and implementation of the budget lifecycle management framework

Shadow internal leaders to learn customer workflows and document best practices

Create training materials tailored to property, regional, and asset managers

Lead quarterly business reviews (QBRs) and identify upsell opportunities

Track and report on KPIs such as churn, engagement, and time-to-value

Collaborate with marketing on customer engagement content and events

Provide day-to-day support to ensure customer satisfaction during budget cycles

Requirements
3–5+ years of experience in multifamily property management ,



preferably as a regional or operations manager

Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)

Knowledge of budgeting and financial planning in the real estate sector

Previous experience in customer-facing or consultative roles

Excellent communication in English and Spanish (written and verbal)

Proficiency with documentation, project management, and productivity tools

Adaptability and initiative to work in a fast-paced startup environment

Preferred Skills
Familiarity with customer success metrics and frameworks

Experience developing educational or training content

Comfort working with KPIs and data analysis

Understanding of value-based selling or strategic account management

What We Offer
100% remote work (must be based in Mexico)

Competitive base salary

Full legal benefits from day one

Food Vouchers Card

Paid training and onboarding

Career path toward customer success, SaaS operations, or consulting

Schedule:
Monday - Friday

Interested?

Apply on this Job Posting or send your Resume in English to [email protected]

📌 Customer Success Account Manager (Tijuana)
🏢 Unity Communications
📍 Tijuana