About the Role

Our client, a fast-paced technology solutions provider with operations across Mexico, is looking for a motivated and customer-service oriented Junior Technical Support intern. This internship provides an excellent opportunity to gain hands‑on experience in troubleshooting hardware, software, and network issues for end‑users. You will be part of a dedicated support team, playing a crucial role in ensuring the smooth operation of our client's IT infrastructure. This is a fully remote position, allowing you to work from any location in Mexico and gain experience in supporting a distributed workforce. We are seeking individuals with strong problem‑solving skills, excellent communication abilities, and a passion for technology. You will learn valuable skills in customer support, technical diagnostics, and IT best practices. Our client is committed to providing a supportive learning environment and opportunities for professional growth within the IT support field.

Key Responsibilities

- Respond to and resolve technical support requests from users via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network problems.
- Provide guidance and support on the use of company software and applications.
- Install, configure, and maintain computer hardware and software.
- Document support incidents and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Assist in the creation of knowledge base articles and user guides.




- Contribute to the overall improvement of IT support processes and customer satisfaction.

Requirements

- Currently pursuing or recently completed a degree or technical certification in Computer Science, IT Support, or a related field.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and communication skills.
- Strong analytical and problem‑solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to learn and adapt to new technologies.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.

Benefits

This remote internship in Aguascalientes and nationwide offers a competitive stipend and invaluable practical experience in IT support. You will gain exposure to a wide range of technical issues and develop essential customer service skills. Our client provides a flexible work environment and opportunities for mentorship from experienced IT professionals. This role is idóneo for building a foundation in IT support and troubleshooting, opening doors to various career paths in technology. Networking opportunities with IT professionals will be provided. Successful interns may be considered for future full‑time positions based on performance and business needs.

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📌 Prácticas de Soporte Técnico Junior (Aguascalientes)
🏢 Placements24
📍 Aguascalientes