Our client is seeking an experienced Customer Service Coordinator to join their team in Aguascalientes, Aguascalientes . This hybrid role requires a blend of in-office presence for team collaboration and strategic planning, along with remote flexibility. You will be responsible for overseeing daily customer service operations, ensuring adherence to quality standards, and managing a team of service representatives. This is a crucial role for maintaining customer satisfaction and driving service excellence. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. Join a company committed to exceptional customer care and employee development.
Key Responsibilities
- Supervise and mentor a team of customer service representatives.
- Monitor daily operations and performance metrics of the customer service department.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Handle escalated customer complaints and ensure timely resolution.
- Train new team members on company policies and service standards.
- Collaborate with other departments to resolve cross-functional customer issues.
- Analyze customer feedback and provide reports to management.
- Ensure compliance with all company policies and procedures.
Requirements
- Proven experience in a customer service supervisory or management role.
- Excellent leadership, communication, and interpersonal skills in Spanish.
- Strong organizational and problem-solving abilities.
- Proficiency in CRM software and customer service management tools.
- Ability to work effectively in a hybrid model, balancing office and remote tasks.
- Must be able to commute to our Aguascalientes office as required.
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Ability to motivate and develop a team.
Benefits
Our client offers a competitive salary, comprehensive health benefits package, and generous paid time off. The hybrid work model provides a adaptable work environment. Opportunities for professional development and career advancement are readily available. Join a supportive team and contribute to the success of a growing organization in Aguascalientes .
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📌 Coordinador de Atención al Cliente (Híbrido) (Aguascalientes)
🏢 Placements24
📍 Aguascalientes
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