About the Role

Our client, a rapidly expanding global leader in enterprise software solutions, is actively seeking a seasoned and results-oriented Key Account Manager to join their fully remote sales team. This critical role is designed for a professional who excels at building and maintaining strategic relationships with high-value enterprise clients. You will be responsible for managing a portfolio of key accounts, ensuring client satisfaction, driving adoption of our client's products, and identifying opportunities for account growth and expansion. The idóneo candidate possesses a deep understanding of the enterprise software landscape, exceptional account management skills, and a proven ability to collaborate effectively with cross-functional teams in a remote setting. We are looking for an individual who is proactive, possesses outstanding communication and problem-solving abilities, and is dedicated to delivering exceptional value to our most important clients.

Key Responsibilities

- Manage and nurture relationships with a portfolio of assigned key enterprise accounts.
- Develop and execute strategic account plans to ensure client retention, satisfaction, and growth.
- Serve as the primary point of contact for clients, addressing their needs and resolving issues promptly and effectively.
- Identify and pursue opportunities for upselling and cross-selling within existing accounts.
- Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
- Collaborate closely with internal teams (sales, customer success, product, technical support)



to ensure a seamless client experience.
- Monitor account health and proactively address potential risks or churn indicators.
- Stay abreast of industry trends and competitive offerings to provide strategic guidance to clients.
- Achieve and exceed retention and expansion targets for your assigned accounts.

Requirements

- Bachelor's degree in Business, Marketing, or a related field; equivalent experience considered.
- Minimum of 5 years of experience in key account management, enterprise sales, or customer success, preferably within the SaaS or technology sector.
- Proven track record of successfully managing and growing large enterprise accounts.
- Exceptional interpersonal, communication, and presentation skills.
- Strong negotiation and problem-solving capabilities.
- Demonstrated ability to work independently, manage time effectively, and collaborate in a virtual team environment.
- Proficiency in CRM systems (e.g., Salesforce) and account management tools.
- Strategic thinking and a proactive approach to client engagement.
- Experience working in a fully remote capacity is highly advantageous.

Benefits

- Competitive salary with performance-based incentives and bonuses.
- Fully remote work environment, offering flexibility and work-life balance.
- Comprehensive health, dental, and vision insurance coverage.
- Opportunities for professional growth, training, and career advancement.
- A dynamic and supportive company culture that fosters collaboration and innovation.
- Generous paid time off and company holidays.

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📌 Key Account Manager - Remote Enterprise Solutions (Centro)
🏢 Placements24
📍 Centro