Field Service Engineer### Field Service EngineerCandidatar-se: Reciente Leon: Tempo integral: Publicado hoje: Data de término: 13 de novembro de 2026 (3 dias restantes para se candidatar): 202611-128631Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é relevante.### A posiçãoAre you ready to use your engineering expertise to transform pathology diagnostics and directly impact patient outcomes? A healthier future is what drives us to innovate. Within our Customer Support Chapter at Roche Diagnostics Mexico, we are dedicated to delivering cutting-edge diagnostic solutions that empower healthcare providers to deliver precise, life-saving answers. As a Field Service Engineer, you will play a pivotal role in ensuring the operational excellence and reliability of our tissue diagnostics and pathology platforms across top-tier medical centers. The OpportunityAs an integral member of our direct Customer Support squads, you will be based in Nuevo Leon, and maintain and troubleshoot high-complexity diagnostic equipment, ensuring zero disruptions in critical patient diagnoses. Execute scheduled installations, preventive maintenance, and corrective service on complex tissue diagnostic instruments in accordance with global quality standards. Diagnose and resolve electro-mechanical, hydraulic, pneumatic,



and software-related technical issues to drastically minimize downtime. Partner cross-functionally with Application Specialists and Key Account teams to provide an exceptional customer experience for pathologists and laboratory leaders. Participate in international technical training programs (Europe/US) to continuously expand your technical capabilities and stay ahead of technology trends. Demonstrate high resilience and agility by managing emergency service requests, technical escalations, and weekend on-call coverage. Who you are You hold a Bachelor’s Degree (Titulado) in Biomedical Engineering, Bionic Engineering, Biotechnology, or a related healthcare-oriented engineering field. You bring 2 to 4 years of hands-on field service engineering experience troubleshooting complex electro-mechanical, hydraulic, or electronic equipment. You possess proven technical troubleshooting skills across hydraulic, pneumatic, electronic, and software systems. You have intermediate-to-advanced English proficiency (B2 minimum) to complete international certifications, read technical documentation, and collaborate globally. You demonstrate a customer-centric mindset, strong resilience, and superior communication skills to manage high-stakes conversations with clinical stakeholders. Preferred Prior field service experience within the healthcare, medical device, or clinical laboratory sectors. Direct technical knowledge of pathology, histology, or tissue diagnostic platforms. Exposure to digital pathology solutions or AI-integrated diagnostic workflows. Familiarity with agile methodologies and collaborative cross-functional frameworks. Relocation benefits are not available for this posting.#J-18808-Ljbffr

📌 Field Service Engineer (Monterrey)
🏢 Roche
📍 Monterrey