Receivables Support Representative – Collections, Billing & Accounts Receivable Position Type: Full-Time, Remote

Working Hours
U.
S. Business Hours

About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow. This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution. You will be responsible for:
- Following up on past-due accounts and securing payments
- Resolving billing and invoice discrepancies
- Managing receivables cases in Salesforce
- Documenting payment commitments and customer interactions
- Supporting auto-pay enrollment
- Identifying recurring billing issues and improving processes If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit. What You’ll Own Collections & Accounts Receivable
- Execute daily outbound collections through phone and email
- Follow up consistently on past-due invoices and outstanding balances
- Secure payments and document payment commitments
- Monitor aging accounts and help reduce delinquency
- Maintain structured follow-up schedules until balances are resolved
- Identify eligible customers and encourage auto-pay enrollment
- Balance collection urgency with a professional customer experience Billing & Invoice Resolution
- Investigate invoice discrepancies and customer billing concerns
- Resolve account setup issues and system-related billing errors
- Identify the root cause of billing problems rather than applying temporary fixes




- Coordinate with internal teams when additional support is required
- Provide customers with clear explanations and resolution updates
- Help prevent recurring billing issues through accurate investigation and documentation Salesforce & Receivables Case Management
- Open, manage, update, and close billing cases in Salesforce
- Maintain clear documentation for every customer account and case
- Record:
- Calls and emails
- Payment commitments
- Billing issues
- Investigation details
- Follow-up actions
- Final resolutions
- Keep CRM records accurate, complete, organized, and audit-ready
- Confirm customer understanding and resolution before closing cases Customer Communication
- Communicate professionally and confidently with customers regarding outstanding balances
- Handle payment objections and billing concerns with empathy and persistence
- Provide proactive updates on billing investigations and payment status
- Guide conversations toward clear next steps and resolution
- Maintain positive customer relationships throughout the collections process Process Improvement & Reporting
- Identify recurring billing, collections, and account issues
- Flag accounts requiring escalation or additional attention
- Recommend improvements to collections workflows and follow-up processes
- Share operational insights with internal teams
- Help reduce repeat billing issues and unnecessary escalations




- Support stronger receivables visibility and cash-flow management Required Experience & Skills
- Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management
- Experience handling past-due accounts and customer payment follow-ups
- Comfortable conducting outbound collection calls and emails
- Experience using CRM systems; Salesforce experience strongly preferred
- Strong analytical and problem-solving skills
- Excellent written and verbal English communication
- Strong attention to detail and documentation accuracy
- Ability to manage a high volume of accounts, cases, and follow-ups simultaneously
- Ability to work independently during U.
S. business hours Nice to Have
- Experience working in structured accounts receivable or collections environments
- Proven success reducing aging balances or delinquency
- Experience improving cash-flow collection processes
- Experience driving customer auto-pay enrollment
- Familiarity with root-cause analysis and process improvement
- Experience working with U.
S.-based customers or businesses
- Background collaborating with finance, billing, operations, or customer service teams What Makes You a Strong Fit You may be especially successful in this role if you:
- Follow up consistently until an issue is completely resolved
- Are persistent without sacrificing professionalism
- Stay organized while managing a high volume of accounts
- Take ownership rather than waiting for problems to escalate
- Communicate confidently about payments and billing concerns
- Investigate problems thoroughly and identify root causes
- Maintain accurate records and strong CRM discipline
- Enjoy working in structured, metrics-driven environments What a T

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México