At Unosquare’s Office, we are excited to announce that we are looking for an IT Engineer / Help Desk with Advanced English Skills to join our expanding team. ? Remote within Mexico BENEFITS AS A UNICORN: ⏳ Versátil

Working Hours
? Private Health Insurance ??? ♀️ Social Events ? Pension Package ? Referral Plan ? Language Lessons online ? Certification Support
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REQUIREMENTS:
• 3+ years of experience in IT Support / Help Desk roles
• Proven experience providing remote technical support to end users
• Strong hands-on experience with Microsoft Office 365 (Exchange Online, Teams, OneDrive, SharePoint, licensing)
• Solid experience with Active Directory (user and group management, password resets, permissions, GPOs)
• Troubleshooting of Windows OS,



hardware, software, and network connectivity issues
• Experience working with ticketing systems and meeting SLAs
• Advanced English level (written and spoken)
• Strong customer service and communication skills NICE TO HAVE:
• Experience with Azure AD / Entra ID and Intune
• Knowledge of macOS support
• Familiarity with ITIL best practices
• Certifications such as Microsoft 365 Fundamentals, CompTIA A+, or similar
• Experience with remote access tools (TeamViewer, AnyDesk, Remote Desktop)

📌 IT Engineer (México)
🏢 Unosquare
📍 México