Innovation & Transformation Manager

Empresa: Ford Motor Company Tipo de empleo: Tiempo completo Mexico

Descripción del trabajo - Innovation & Transformation Manager

Description

Ford Business Solutions (FBS) is a integral organization providing centralized, high-value support across key business areas, including Marketing & Sales, Finance, Aftersales, HR, Customer Relationship Centers, Ford Credit, and Enterprise Technology. Operating as Centers of Expertise in a highly dynamic, global environment, our teams combine deep business acumen with cross-functional collaboration to deliver impactful results worldwide.

The Innovation Manager is a pivotal, highly visible role designed to fast-track FBS's digital transformation journey. You will act as a key promoter and facilitator for our innovation and efficiencies strategy.

In this role, you will bridge the gap between business operations and technical delivery. You will serve as a strategic translator - identifying opportunities for automation, Artificial Intelligence (AI/ML), AI Agents, Robotic Process Automation (RPA), and Low-Code/No-Code (LCNC) solutions. You will translate business needs into technical specifications for development teams (e.g., in India), coordinate testing, generate organizational efficiencies, and lead a virtual community of practice to promote creativity, uplift digital literacy, and accelerate process simplification across FBS.

Responsibilities

1. Strategic Leadership & Innovation Evolution

- Strategic Roadmap: Identify business priorities and develop the long-term innovation strategy to evolve FBS into a highly efficient, human-centric, and digitally enabled organization.
- Efficiency Generation: Proactively identify process bottlenecks, redundant workflows,



and automation opportunities across FBS, driving and facilitating high-impact solutions that generate measurable operational efficiencies, productivity gains, and cost savings.
- Value Creation & KPI Management: Build, design, and facilitate high-impact projects specifically targeted at moving the needle on key business performance indicators (accuracy, speed, and overall operational value).
- Benchmarking: Conduct continuous benchmarking against global shared services and innovation models to ensure FBS remains at the cutting edge of business process automation and digital workspace trends.

2. Operational Excellence & Methodology

- Process Improvement: Promote and integrate continuous improvement frameworks (such as Lean, Six Sigma, and Process Re-engineering) into all innovation initiatives.
- Bridge-Building & Solution Design: Collaborate with business teams to map existing processes, identify automation/AI opportunities, and translate business requirements into clear technical specifications and user stories for IT and developer teams.
- Product Management & Quick Wins: Apply product management principles to prioritize projects, define roadmaps, and manage "quick win" deployments (AI/ML, RPA, LCNC) that deliver immediate, user-centric value.
- Testing & Implementation:



Guide projects from conceptual proof-of-concept to full-scale deployment. Coordinate user acceptance testing (UAT) with business teams to ensure solutions meet business requirements and deliver intended value.

3. Culture, Talent & Promoting Creativity

- Culture of Innovation & Creativity: Cultivate, sustain, and champion an active "Culture of Innovation" across all levels of the FBS organization. Actively promote creativity by organizing workshops, brainstorming sessions, and initiatives that encourage employees to think outside the box and challenge the status quo.
- Virtual Community of Practice: Build and lead a virtual community of technology enthusiasts, Business Analysts, and citizen developers. Foster an environment of collaborative learning, sharing of best practices, and exploration of new digital tools in a global environment.
- Mentorship & Capability Building: Provide coaching and hands-on guidance to colleagues with varying technical backgrounds, helping them apply LCNC and digital tools to simplify their daily tasks.
- Global Connection ("Copy with Pride"): Promote and manage participation in global innovation contests (such as "Ingenious Minds and Innovation Challenge") to showcase local talent. Act as a catalyst for "Copy with Pride" initiatives - identifying successful global practices to implement locally and sharing FBS successes with the wider Ford global network.

4. Resource & Stakeholder Management

- Resource Facilitation: Negotiate and secure the necessary resources, stakeholder buy-in, and alignment to support the innovation portfolio.
- Cross-functional Partnership: Work in close partnership with the Process Re-engineering (PRE), Lean, and Transformation team

📌 Innovation & Transformation Manager (México)
🏢 Ford Motor
📍 México