Field Service Engineer### Field Service EngineerCandidatar-se: Nuevo Leon: Tempo integral: Publicado hoje: Data de término: 13 de novembro de 2026 (3 dias restantes para se candidatar): 202611-128631Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.### A posiçãoAre you ready to use your engineering expertise to transform pathology diagnostics and directly impact patient outcomes? A healthier future is what drives us to innovate. Within our Customer Support Chapter at Roche Diagnostics Mexico, we are dedicated to delivering cutting-edge diagnostic solutions that empower healthcare providers to deliver precise, life-saving answers. As a Field Service Engineer, you will play a pivotal role in ensuring the operational excellence and reliability of our tissue diagnostics and pathology platforms across top-tier medical centers. The OpportunityAs an integral member of our direct Customer Support squads, you will be based in Nuevo Leon, and maintain and troubleshoot high-complexity diagnostic equipment, ensuring zero disruptions in critical patient diagnoses.
* Execute scheduled installations, preventive maintenance, and corrective service on complex tissue diagnostic instruments in accordance with integral quality standards.
* Diagnose and resolve electro-mechanical, hydraulic, pneumatic,



and software-related technical issues to drastically minimize downtime.
* Partner cross-functionally with Application Specialists and Key Account teams to provide an exceptional customer experience for pathologists and laboratory leaders.
* Participate in international technical training programs (Europe/US) to continuously expand your technical capabilities and stay ahead of technology trends.
* Demonstrate high resilience and agility by managing emergency service requests, technical escalations, and weekend on-call coverage. Who you are* You hold a Bachelor’s Degree (*Titulado*) in Biomedical Engineering, Bionic Engineering, Biotechnology, or a related healthcare-oriented engineering field.
* You bring 2 to 4 years of hands-on field service engineering experience troubleshooting complex electro-mechanical, hydraulic, or electronic equipment.
* You possess proven technical troubleshooting skills across hydraulic, pneumatic, electronic, and software systems.
* You have intermediate-to-advanced English proficiency (B2 minimum) to complete international certifications, read technical documentation, and collaborate globally.
* You demonstrate a customer-centric mindset, strong resilience, and superior communication skills to manage high-stakes conversations with clinical stakeholders. Preferred* Prior field service experience within the healthcare, medical device, or clinical laboratory sectors.
* Direct technical knowledge of pathology, histology, or tissue diagnostic platforms.
* Exposure to digital pathology solutions or AI-integrated diagnostic workflows.
* Familiarity with agile methodologies and collaborative cross-functional frameworks. Relocation benefits are not available for this posting.

📌 Field Service Engineer (Nuevo León)
🏢 Roche
📍 Nuevo León