Location: Mexico City, Mexico (100% On-site)

Employment Type: Full-time

Base Compensation: MXN $480,000 – $600,000 gross/year

About the Role:

At EOS IT Solutions, we connect general enterprise leaders with world-class collaboration and IT services. We are looking for an experienced, on-site Tier 2 AV/VC Support Engineer in Mexico City to take full ownership of room uptime, deliver white-glove executive meeting support, troubleshoot complex AV signal flow, and support new corporate buildouts.

What You Will Do:

- Act as the lead on-site technician resolving up to 99% of in-room AV/VC incidents under defined SLA response targets.
- Deliver high-touch, white-glove support for C-suite meetings, VIP sessions, and live/hybrid events (Zoom, Teams, Cisco).
- Perform methodical root cause analysis (RCA) on network-related call escalations and AV hardware faults.
- Manage vendor RMAs and escalate Tier 3 incidents via Cisco TAC cases.
- Mentor and guide Tier 1 technicians on inspection standards and AV signal path diagnostics.
- Partner with deployment teams on new office builds, hardware commissioning,



quality control, and asset tagging.

What You Bring (Must-Haves):

- Experience: 3+ years in corporate AV environments covering break-fix troubleshooting, room readiness, and live corporate events.
- Hardware & Signal Flow: Working knowledge of AV/VC enterprise hardware (Cisco, Crestron, Extron, Shure, ClearOne, Q-SYS, or Dante audio networks).
- Communication: Full professional English fluency (B2+/C1) to seamlessly interface with executive users and international engineering teams.
- Field Readiness: Comfortable with hands-on physical integration, rack maintenance, and on-site hardware deployment.

Transparent Hiring Process:

1. Initial Recruiter Screening (Virtual)
2. Technical Interview (60 min, Virtual) – Deep dive into AV/VC signal flow, hardware diagnostics, and scenario-based troubleshooting
3. Engineering Leadership Interview (30 min, Virtual) – Strategic and operational alignment
4. Formal Offer

📌 Bilingual AV Support Engineer (Tier 2) (Ciudad de México)
🏢 Insightalent
📍 Ciudad de México