Position : Business Planning Analysis

Location; Guadalajara, MX (Hybrid)

Job Summary :

Provide Planning and Escalation Support services for Indigo operations, ensuring effective management of escalations, inventory analysis, backlog monitoring, reporting, and operational support activities. The role is responsible for coordinating with internal stakeholders and cross-functional teams across multiple geographies to resolve operational issues, support machine-down and critical customer scenarios, monitor inventory and back-order performance, manage reverse logistics processes, and maintain accurate process documentation. This position contributes to achieving key operational and customer experience metrics through proactive follow-up, data analysis, issue resolution, continuous communication, and compliance with established policies and procedures while operating in a fast-paced and customer-focused environment.

Technical Skills:

· Escalation Management





· Supply Chain Operations & Planning

· Inventory Management & Analysis

· Backlog & Back-Order Management

· Reporting & Data Analysis

· QAD, SAP, ServiceNow, and ERP Systems

· Microsoft Excel & Microsoft Office Suite

· Order Management & Fulfillment Processes

· Reverse Logistics Operations

· KPI Monitoring & Performance Tracking

· Process Documentation & Compliance

· Root Cause Analysis & Problem Solving

· Stakeholder & Customer Relationship Management

· Cross-Functional & Integral Team Collaboration

· Effective Communication & Organizational Skills

Certifications Needed:

· Bachelor’s degree in Supply Chain Management, Industrial Engineering, Logistics, Business Administration, Operations Management, or a related field.

📌 Business Planning Analysis (Guadalajara)
🏢 E-Solutions
📍 Guadalajara