Organization- Hyatt Place Tijuana

Summary

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

- Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.

- Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.

- Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.

- Understand and utilize data insights to inform strong business cases for decisions.

- Understand property financials, including departmental P&Ls; and provide oversight of ongoing financial reporting, forecasting, and planning.

- Challenge and improve current practices and environment to meet the quality expectation of guests and customers.

- Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.

- Maintain a pristine and well-maintained facility to preserve ownership’s asset value.

- Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.

- Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.

- Ensure the safety of colleagues & guests.

- Ensure property operations, guest service, and commercial offerings are aligned to the brand.

- Practice and promote environmental sustainability.

Experiment to Improve

- Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.





- Adapt to a changing world and envision new possibilities for generating profit and revenue growth.

- Exhibit sound judgement and decision making.

- Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.

- Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact

- Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

- Articulate a clear, consistent, and effective message when communicating with diverse audiences.

- Execute a strategic vision through property leaders to drive daily tactics and execution.

- Partner with the property’s leadership team to build accountability and achieve shared success.

- Quickly recognize and act on critical feedback from customers and colleagues.

- Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.

- Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.

- Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

- Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.

- Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.

- Delegate skillfully and allow others to develop alternative ways of accomplishing work.

- Coach, mentor, and develop future leaders for Hyatt.

- Find targeted development assignments for promising talent,



including opportunities that cross functional boundaries.

- Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.

- Build a strong talent pipeline.

- Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

- Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).

- Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.

- Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.

- Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.

- Be open and honest and treat others with appreciation.

- Demonstrate open-mindedness and embrace a range of perspectives.

- Maintain the highest level of ethical conduct as expected by all stakeholders.

Qualifications

- Current General Manager, hotel or resort manager experience required.

- Food & Beverage experience strongly preferred, including success leading multiple departments across the operation.

- Demonstrated ability to build and maintain owner relationships through transparent, professional, and results-focused communication.

- Previous experience leading a hotel opening, pre-opening, or major renovation is highly preferred.

- Analytical, results-driven approach, with the ability to use operational and financial metrics to inform decisions and improve hotel performance.

- Strong guest experience and service recovery skills, with a proactive, solutions-oriented approach and commitment to operational excellence.

- Hands-on leadership style, with a commitment to developing talent, fostering collaboration and accountability, and building a high-performance culture.

- Excellent communication and influencing skills, with the ability to build credibility and align teams around shared goals

📌 General Manager (Tijuana)
🏢 Hyatt Place
📍 Tijuana