The Inside Sales Coordinator serves as a key liaison between customers, Sales, Engineering, Customer Service, and Operations teams. This role is responsible for managing the RFQ process, supporting new product launches, coordinating engineering changes, and ensuring a high level of customer satisfaction through effective communication and project follow-up.

Education

Bachelor’s Degree in Business Administration, Engineering or a related field.

Advanced English proficiency (85% or higher)

Experience

Minimum of 2 years of experience in Inside Sales or a related role within a manufacturing environment.

Experience managing customer quotations (RFQs), pricing activities, and project follow-up.

Strong knowledge of Microsoft Office Suite, particularly Excel, Word, and PowerPoint.

Excellent negotiation, communication, and customer relationship management skills.

Experience interacting with cross-functional teams, including Engineering, Operations, Purchasing, and Supply Chain.

Key Responsibilities

Manage customer RFQs by gathering, reviewing, and coordinating all required information to ensure timely and accurate quotations.





Collaborate with ECI and customer engineering teams to obtain technical documentation and support quotation development.

Serve as the primary point of contact between customers and internal departments, ensuring effective communication and follow-up.

Support New Product Introduction (NPI) and Engineering Change Notice (ECN) activities, monitoring project milestones and SOP schedules.

Coordinate material, tooling, and prototype requirements associated with new program launches.

Assist in pricing administration, quotation updates, and commercial activities for assigned customer accounts.

Support Sales and Customer Service teams in addressing customer inquiries, resolving issues, and maintaining customer satisfaction.

Track open actions, project status, and customer requirements to ensure successful execution of programs.

Maintain accurate records of quotations, pricing information, customer communications, and program updates.

Contribute to continuous improvement initiatives aimed at enhancing customer support and operational efficiency.

📌 Inside Sales Coordinator (Ciudad Juárez)
🏢 Electrical Components International
📍 Ciudad Juárez