Are you a recent graduate or a junior IT professional looking to build your career in technology?
We are looking for a Junior Technical Support Analyst to join an international technology team, providing technical assistance and troubleshooting for a complex technology product.
This is an excellent opportunity for someone with a background in IT, Computer Systems, Networking or Cybersecurity who wants to develop technical expertise and grow professionally.
You don’t need years of experience! Strong technical fundamentals, problem-solving skills and fluent English are what matter most.
What will you do?
Investigate and resolve technical support cases.
Analyze system logs and technical evidence.
Troubleshoot networking, operating system and application issues.
Identify and document technical problems and solutions.
Communicate directly with international customers in English.
Coordinate technical escalations with Engineering and Tier 2/Tier 3 teams.
Develop product knowledge and progressively handle more complex cases.
What are we looking for?
Advanced / Fluent spoken and written English (mandatory).
Currently residing in Mexico.
Background or degree in Computer Systems, IT, Networking, Cybersecurity or a related technical field.
Basic knowledge of networking (IP, DNS, ports and firewalls).
Basic Linux / command-line knowledge.
Understanding of system logs and troubleshooting.
Basic SQL and database concepts.
Familiarity with APIs or system integrations.
Strong analytical and problem-solving skills.
Excellent communication skills.
Nice to have
Internship or experience in IT Support, NOC, SOC or Help Desk.
Exposure to cybersecurity or SIEM tools.
Windows / Linux administration.
Networking troubleshooting.
SQL or API troubleshooting.
Familiarity with ticketing systems and SLAs.
Why join us?
$25,000 MXN gross monthly salary.
Superior benefits.
100% remote work within Mexico.
International technology environment.
Opportunity to develop technical skills and grow your career.
📌 Junior Technical Support Analyst (México)
🏢 Abril Barrientos Talento
📍 México
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