? We're Hiring: Manager, Global Order Operations (GO Ops)

Are you passionate about driving operational excellence, leading high-performing teams, and delivering exceptional customer experiences on a global scale?

We're looking for a Manager, Global Order Operations (GO Ops) to lead end-to-end order management execution across brands, channels, customers, and markets while driving continuous improvement, operational efficiency, and business results.

What You'll Do

✅ Lead customer order execution across multiple brands, channels, and markets.

✅ Drive order conversion, backlog management, exception resolution, and shipment execution to maximize customer satisfaction and business performance.

✅ Partner cross-functionally with Sales, Supply Chain, Logistics, Finance, Credit, EDI, Distribution, and IT teams to resolve operational challenges and ensure seamless execution.

✅ Lead, coach, and develop a team of operations professionals while building a culture of accountability, collaboration, and continuous improvement.

✅ Manage outsourced service providers, ensuring SLA achievement, operational excellence, and continuous improvement initiatives.

✅ Drive process simplification, automation, digital transformation, and standardization across General Order Operations.

✅ Utilize operational and financial insights to identify opportunities, mitigate risks, and enhance customer experience.

What We're Looking For

✔ 7-10+ years of experience in Order Management, Order Operations, Customer Service,



Customer Experience, Supply Chain Operations, or Order-to-Cash environments.

✔ Proven people leadership experience, including coaching, workforce planning, performance management, and team development.

✔ Strong SAP or ERP expertise.

✔ Advanced Excel and analytical capabilities with experience translating operational data into actionable business decisions.

✔ Experience driving process improvement, automation, standardization, and digital transformation initiatives.

✔ Strong stakeholder management and cross-functional collaboration skills.

✔ Ability to thrive in a fast-paced, global environment with a focus on customer outcomes and business impact.

Why Join Us?

? Global impact across multiple brands, customers, and markets.

? Direct influence on revenue conversion, customer satisfaction, and operational performance.

? Exposure to senior leadership and cross-functional business partners.

? Opportunity to lead transformation, automation, and continuous improvement initiatives that shape the future of Global Order Operations.

If you're a strategic leader who combines operational excellence with a passion for people development and customer success, we'd love to connect with you.

? Apply today or reach out directly to learn more about this exciting opportunity.

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📌 Manager, Global Order Operations (GO Ops) (Polanco)
🏢 Levi Strauss u0026amp
📍 Polanco